Has anyone else had issues trying to cancel? It feels like every time I get to the point where cancellation is about to be approved with an agent, I get cut off. I’ve tried at least five times. I’ve now sent a complaint on their portal and I’ve cancelled my direct debit. They’ve emailed me about that within 24 hours but not acknowledged the complaint. I’ve got the chat scribes saved on my phone showing me trying to cancel. I’m getting REALLY frustrated.
is this tactical??
