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on 05-26-2024 06:09 PM
Hi All,
So I’ve ported three numbers across to Three pay as you go. Basically want the opportunity to ‘test drive’ the Three coverage in my area before committing to a two year contract.
So I contracted Three this morning and asked them to remove the voicemail service from the lines. They have told me it’s done but the diverts are still in place (to +44 7782 333123). So the calls still transfer, just the callers hear silence rather than the voicemail prompts.
Anyone know what I need to do to get these diverts removed. I want callers to hear the switched off message when the line is off and it to ring out if I don’t answer.
Other networks make this easy… sure I’m just missing something here.
on 05-26-2024 09:10 PM
No, that’s not it.
I did chat with them again through the complaints option. The agent there didn’t understand the ask and actually reactivated the greeting but did tell me it’d be off in a few minutes. Then in a few hours. Basically being fobbed off.
Not a great starting experience but this is the whole point of taking a test run with Three. I’d be more grumpy if I’d committed myself already to a two year deal.
But I’m going to just send this to them on an email. I’ve already wasted enough time and effort on what should be a simple ask. Sure once this is sorted, the experience will be smoother.
on 05-26-2024 07:15 PM
on 05-26-2024 07:15 PM
Turn your phone (s) off and then on again to refresh your network settings.
on 05-26-2024 06:37 PM
There should be options in your phone settings to cancel the diverts?
on 05-26-2024 07:02 PM
Three don’t allow you to cancel diverts through the phone menu or GSM codes.
It’s Three who need to deactivate them
05-26-2024 07:10 PM - edited 05-26-2024 07:11 PM
You’ll have to speak to CS then I’m afraid as nothing on the website to guide you.
on 05-26-2024 07:15 PM
I did through chat. They’ve stopped the voicemail but left the diverts in place. So calls are diverted to silence now…. I’ll try again.