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Conversations

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Billing

Hey there, I was wondering if I’d be able to get an extension on my bill this month till next month and I can pay together. I have recently been made redundant and will not have the money to pay my bill till 21/07/2024 can you help me?

Servicemail.three.co.uk scam?

I’ve just checked in my junk inbox to find a mail from the subject email address saying I haven’t returned my 5G broadband hub.This was a surprise as I returned the item over a month ago now!Can someone confirm if this is (a) a genuine email and (b) ...

JessopCA by • Fledgling
  • 2283 Views
  • 2 replies
  • 0 likes

3+ registration

Hallo I am unable to register on the 3+app. keep getting a message "Sorry something has gone wrong". I have contacted the assistant but no help at all. I have removed the app and reinstalled it and restarted the phone. I can use the ordinary 3 app. M...

Baz25 by • Fledgling
  • 567 Views
  • 1 replies
  • 0 likes

Tablet account

Hello, I have had a tablet contract for over 3 years, but I have never been able to access the account number of the tablet to see invoices or upgrade the device, the only thing I have always had access to is my mobile number. When I received message...

Nancy by • Fledgling
  • 1081 Views
  • 3 replies
  • 0 likes

payment problems

I recently bought a S24+ from your in Sutton high branch. my bank statement indicates that all my debits have gone through. Despite this i am receiving messages from debt collection agency CRS that i missed 2 payments. i went to your shop in person t...

jimmyc by • Fledgling
  • 580 Views
  • 1 replies
  • 0 likes

Help with 14 Day Go Roam Pass - EU

Hey I purchased 14 Day Go Roam Pass - EU and never got a confirmation email like it suggested. How do I know it’s actually worked. I don’t want to do it again and get charged twice but equally don’t want to get charged for roaming if it’s not worked 

Tammy by • Fledgling
  • 1636 Views
  • 4 replies
  • 0 likes

calls from 3 promotions department

Have received numerous calls from 3  "Promotions Dept" on 02032 395533 offering significantly better deals than available through normal channel. Does this department actually exist or is it a scam?

ST2 by • Fledgling
  • 2569 Views
  • 2 replies
  • 0 likes

Most worst company and customer service

Helloim a disabled person for mental health and diabetic type 1 , I have sensor on my body which is connected to phone app to monitor blood sugar and health situation I lost my phone and asked my insurance company for replacement phone. They asked me...

How to claim free gift?

I purchased the Google Pixel 8 Pro and they had an offer stating I could claim buds or a pixel watch with my purchase. How do I do this? I've not received any communication regarding it and the web chat assistant was not helpful. Thank you in advance...