Accounts and services - Get support for Three services

Three Abuse

My Plan 24 month plan price suddenly doubled. I have repeatedly called customer service for 3 months now. Their response is that it has always been that price. They provided me the <email removed as no longer in use> to send proof of my contract, bu...

Chargeable events within 180 days

In the terms & conditions of the new PAYG, it says "If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Servic...

Sorry, you can only have one Data Pack active on your account at any one time.

I am trying to update my PAYG and keep getting the above message. I wouldn't mind but my month is up and I have had to load the account with 15pounds which is going down at an alarming rate as I cannot accept the package I want....

Go Roan Add On Pass

My son went to Thailand and purchased a go roam pass for £50 for 2 weeks, when this didnt work he bought another one also for £50. When this didn't work either he realised that Thailand may not be one of the roaming countries. I contacted customer ...

Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

Contract

HyHow can I cancel my contract with 3 and return to the card and keep my number...

Incorrect late payment on credit file

This is a joke.I got a late mark on my credit file.No late payments in the years i have been with 3.No letters to say its late, nothing. Just a late payment.So angry

Best solution Need to access Proof of Usage

So, while away from England, I tripped and fell, damaging my phone camera. How do I get a hold of my Proof of usage, to be able to finish my Insurance Claim?

Cancelled contract and I'm still being billed

I recently moved from the UK to Australia so informed Three I did not want to renew my deal at the end of my contract and wanted to cancel my contract. Since moving, I've been billed twice so I have contacted Live Chat and they are claiming that ther...

Finally Three let me merge 4 accounts into one account!

Finally three let me merge all my accounts into one. Having been unable to get this solved when the new website was launched, I finally had to deal with this as on of my numbers went out of contract.I used the live chat, asked to solve the issue, and...

Account and services

Conversations