Accounts and services - Get support for Three services

PAYG expiry notification

Most on-line services now employ 2FA (2 factor authorisation) which means its imperative to ensure PAYG service does not get cancelled due to forgetting the 180 day rule. Does 3mobile send users a SMS notification that their PAYG service is about to ...

Allowances

My new plan is not showing on the app

Online purchase

Hi, I tried to male an online purchase if a phone lastnight. I received an email of the orders number but as unsure as if the order went through. The order number as follows (***) Can you please help My email is ***

Stranded

I was abroad and ran out of credit. I wanted to contact Three to buy more credit. I couldn't contact Three because I didn't have any credit. You'd think that if you needed to buy credit Three would provide a means of doing so that doesn't require you...

Offers from 01723******

Has anyone ever received calls from 01723****** with special offers from 3?

How do you get your credit limit increased, not spend cap

I have 3 phones in 1 account, whenever we are abroad I receive message that credit limit has been reached. One or all of us has no service. Data not over any limits, spend caps high, we simply make WhatsApp messages. No one at 3 has a clue about what...

How do I find out what charges have been billed?

I have had some charges applied to my account but neither the website nor the app show me what they are.

Issue with Router Returns

Hello Three community, Looking for some advise in regards to what seems to be a recurring issue here. I left Three in January 2024 due to poor signal in our area and have since had my account closed and final bill Generated. Atleast that was what I w...

transferring my number from one 3 account to another

My current contract with 3 has ended. I have seen a new deal for a new 3 contract with a third-party provider. will I be able to transfer my present number with 3 onto this new account?

Order stuck in submitted

I put in an order for a contract upgrade on Friday about 1300. Signed the online email, had a fraud call to make sure the order can go ahead. Was told the earliest delivery day for my new device was today, but I haven't had any shipping information y...

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