Cannot contact.

[CBee]

Today I received a call from 0333 338 1079

I am trying to ascertain if this was a scam call as I will soon be due an upgrade.

I have been on-line and find I have to re-register, but it doesn’t send email for me to complete this process. 

On line there is a message to say they are updating their site -09/12/23 for 24 hours but today is 08/12/32 

The chat won’t work, but all this has made up my mine that as my contract is due to expire, then so does my loyalty. 

[Obss]

0333 338 1079 I receive a call also , and they know my name full name , wat d hell is going on 

[PeteG]

Hello. 

That number is one of the numbers the support team will reach out from. It's tricky to know exactly what team might be calling as some departments will share a similar extension, but I think that number might be used by the team that want to speak to you about an upgrade if one is due, an upgrade that was just processed, or new sales.

If you're ever unsure, you can always hang up the call and contact three directly and ask the team member you get through to to confirm if it was indeed the Three team that was reaching out. 

Pete.  

[Moh]

03333381014 who is ? I want cancel he is contacting me asked postcode and datebrith

[JonathanB]

Hi @Moh,

We do use 0333 338 numbers to contact customers, but we can't 100% guarantee a call is genuine from the Community as caller IDs can be spoofed.

If you receive a call claiming to be from us that you're not sure about, then please contact customer services, and they can check if we've genuinely tried to contact you.

Thanks,
Jonathan

[3430]

I was called by the same number, 3 confirmed it wasn't them. And then the app shut down and I wasn't able to complete the chat. I have asked them to look into it as my number is an 02 number which i moved over to 3 so when you look my number up it says o2 and most scammers say they are calling me from o2. Appears to be a data breach on the 3 side which is worrying as they don't seemed too concerned with it and then tried to sell me an upgrade. Terrible.

[sc1999]

https://community.three.co.uk/t5/Account-and-services/Scam-calls-from-people-claiming-to-be-3/m-p/50...

[Taxi13]

If it is three calling on their own three network, then why does my phone flag up 'suspected spam'. It's very confusing 🤔

[JonathanB]

Hi @Taxi13,

When you receive a "suspected spam" notification it likely means that others have been reporting the number in question as suspect. If you see a number beginning 01, 02, or 07 claiming to be Three calling then it's definitely fake, but even with 03, or 08 number this could still be a faked number, referred to as spoofing.

If you check out the topic @sc1999 linked above you'll see more advice on how to recognise and report spam and calls.

Beyond this, if you receive a call claiming to be from us that you're not sure about, then please feel free to contact customer services, and they can check if we've genuinely tried to contact you.

Thanks,
Jonathan