Cannot login to my3 app

[daca]

Wonder if anyone can help, I cannot login to the my three app on mobile or by pc, I have contacted customer services three times now and not getting antwhere, I have reset the password multiple times and every time the app or website says oops were sorry somethings gone wrong try later which makes no difference, it goes to generate a code to verify then same error and no code sent, Sorry for the long question but its getting silly now.

Thanks folks

Dale.

[JonathanB]

Hi everyone,

Just to confirm, issues logging in on iOS devices should now be resolved, but please let us know if there's still any issues when logging in.

Thanks,
Jonathan

[KateS]

Hey @ukey, @Izzy11 @Kos001,

We're sorry for the disruption this issue has been causing. Our teams are hard at work to resolve this and are asking for some help from the community to test this again. Can you please check with any devices you have available, and if you're still encountering these issues logging into My3 let us know?

In your reply please confirm the device(s) you've tested, and if the issue is still occurring on the Three App, and which browser(s) you've tested.

Thanks in advance,

Kate

[Joec7677]

You need to change provider. There’s no fix three are about 10 years behind with their app and website

[JonathanB]

Hi @ukey, @Kos001,

Sorry for the disruption this has been causing. Are you still experiencing these issues logging in today?

Thanks,
Jonathan

[Izzy11]

Hi, 

im having this exact issue as well it’s been ongoing for weeks I’ve tried everything and have contacted three support but no one seems to know how to fix this issue

[ukey]

Hi Jonathan thanks for your reply..yes it is still not possible for me to login...I just tried again...it's not my internet as I'm able to access everything else I need to today.

Thanks for your help...

[ukey]

Actually it's not working on desktop either...I thought this was my account but it's a community page...so I can access this but not my account...confusing...

[ukey]

and now it seems to be working again on desktop but not on mobile app...just goes to a blank white screen when I login...

[ukey]

Yes it doesn't work here either...not on my desktop or my mobile app