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Unable to use Data pack minutes/texts in USA

Hi,i purchased the 10gb data pack which comes with minutes and texts (while I was in the UK). Im currently in the US and although on my “allowances” it states ‘3000 go roam around the world minutes & ‘3000 go roam around the world texts’, I am unable...

KAO17 by • Fledgling
  • 2126 Views
  • 3 replies
  • 0 likes

Three Abuse

My Plan 24 month plan price suddenly doubled. I have repeatedly called customer service for 3 months now. Their response is that it has always been that price. They provided me the  <email removed as no longer in use> to send proof of my contract, bu...

ian333 by • Fledgling
  • 2488 Views
  • 4 replies
  • 0 likes

Chargeable events within 180 days

In the terms & conditions of the new PAYG, it says "If within a 180 days you have not made any chargeable events or activities (for example, made telephone calls, sent text or photo messages, accessed content or the internet or any other Three Servic...

Go Roan Add On Pass

My son went to Thailand and purchased a go roam pass for £50 for 2 weeks, when this didnt work he bought another one also for £50.  When this didn't work either he realised that Thailand may not be one of the roaming countries.  I contacted customer ...

Scam - iPhone

Got a call a month ago offering £5 sim deal. Accepted 2x Sims and got an email confirmation which looked like it was an official Three one. They took my card details for 'security deposit'. Next day the Three package arrived via DPD - a £1400 iPhone ...

Mik77 by • Regular
  • 3515 Views
  • 4 replies
  • 0 likes

Best solution Need to access Proof of Usage

So, while away from England, I tripped and fell, damaging my phone camera. How do I get a hold of my Proof of usage, to be able to finish my Insurance Claim?

Cancelled contract and I'm still being billed

I recently moved from the UK to Australia so informed Three I did not want to renew my deal at the end of my contract and wanted to cancel my contract. Since moving, I've been billed twice so I have contacted Live Chat and they are claiming that ther...