Accounts and services - Get support for Three services

Can’t login

I woke up this morning to see I had a message with an issue number. It said I had to login to view it so I tried on the app but my account was blocked and needed details. App then said there was technical problems. I’m not sure what to do

Cannot re register my account

Unable to re register my 3 app as it won’t accept my email address as it’s different that the initial one used and I no longer have access to that. Live chat doesn’t work and am overseas with no roaming and no customer support from 3 路‍

Roaming stopped working

I am currently abroad in the USA. My roaming has just stopped working.I have increased my spending limit to £50 to allow for the daily £5 charge. But after 6 days, my roaming has stopped, with my extra charges being £30 as expected.I am getting a mes...

Why does it say check date of birth when I enter mine

I am trying to change mine number on my new 3 account to my exciting number from tesco but when I enter my date of birth it says my date of birth is right

Spend limit

Spend limit when does it expire on using third part services?

Getting Texts for Payment AGAIN?

Ordered a 4G Plus Hub in March and received 3 x Hubs and sims? rang Three to let them know and said i'd use one of them, ok we will send a jiffy bag to return the remaining 2 + sims, tried the router which was dreadful 1.6 mbs.Returned all of the Hub...

Is there a family plan? Can I switch my parents other network providers to my Three contract?

Hello,My parents own SIM plans are currently with other network providers, whereas I am a loyal Three customer for nearly 10 years now (i think).Now, I would like to include my parents' SIM numbers onto my contract, where they would also switch to th...

Three Mobile Network promotion team?

I have recently received calls for a very attractive promotion from this number 02** *** **** ( claiming to be the promotion team) and would like to check if it is a scam or genuine number please? Offer is for a new phone and renewal of my contract f...

PPTP VPN Connection Being Blocked

Hi,Am I the only that has an issue with Three blocking access to their personal (or business) VPN? I think it's high time that all mobile providers provide access to the whole internet without reasonable restrictions! Please can you unblock my conn...

Best solution A second sim on the same plan

Hi there, I'm currently on an unlimited plan with my phone, however I've recently gotten a laptop that has a 4G SIM card slot for data use. I've tested my SIM card in this and it works fantastically, however it's rendered a bit pointless as I have t...

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