- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
on 07-17-2023 07:21 AM
I’m due to upgrade today but I cannot re register my three since it’s been updated. I choose a password and enter in the email I use for my contract and it just asks me to check my details. Can anyone help? I’ve tried it on the browser and the app and a different web browser but all the same result
on 11-24-2023 05:59 AM
Have the same problem.
How can my email and password be incorrect on a registration screen. What's to check?
on 12-18-2023 01:19 PM
Hi @campbell,
We should already have an email on file, either from when you took out your line, or historically if you're re-registering. If you're not sure which email you used, or are getting these errors regardless, please contact us here.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 12-17-2023 01:03 PM
I am also getting this problem re-registering on the new my3 website.
Attempting to re-register with the email address I initially registered with and used on the old app returns:
Email address not registered, please check your details. If you haven't registered before, you'll need to sign up before logging in.
on 12-18-2023 01:21 PM
Hi @Danphone123,
Sorry to hear that you're running into this error. Do you have more than one phone number registered with that email address?
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.