Change address
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06-09-2023 12:04 PM - edited 06-09-2023 12:04 PM
Unable to change address online or via app, it links to "get in touch" page. Live chat does not recognise my query. Phone call tree does not have any options to change address or speak to a person.
What is the process to change address please?
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on 18-10-2023 05:28 PM
Hi @RoqVodster, @sonialiggi,
Have you tried chatting with the team about this? You'll need to be able to pass security with an OTP text or email, but customer services can definitely help update the address.
Thanks,
Jonathan
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on 19-10-2023 04:25 PM
Change my billing address
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on 19-10-2023 04:25 PM
I want to change my billing address
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on 19-10-2023 04:27 PM
Have you tried chatting with the team about this? You'll need to be able to pass security with an OTP text or email, but customer services can definitely help update the address.
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on 18-10-2023 05:28 PM
Hi @RoqVodster, @sonialiggi,
Have you tried chatting with the team about this? You'll need to be able to pass security with an OTP text or email, but customer services can definitely help update the address.
Thanks,
Jonathan
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on 21-10-2023 05:54 PM
Thank you - this now works and I have been able to update address.
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on 16-10-2023 03:11 PM
Did you manage to change your address? I get in the same loop you mentioned
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on 21-10-2023 05:54 PM
The chat option has been upgraded and now enables me to do this instead of going through the loop again - good luck!
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on 06-09-2023 12:08 PM
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on 06-09-2023 12:21 PM
Thank you, I just get into the loop of "to change your registered email address, or address details, please get it touch" pages.

