- Order by phone: 0800 033 8006
- Blog
- Coverage checker
- Store locator
02-03-2024 12:53 PM - edited 02-03-2024 12:53 PM
It seems like a misconfiguration at sender's end. I'm not receiving the notifications from Community due to it being flagged by Gmail, and I have to keep checking Spam and confirming it's safe, every single time:
It would be great if this can be fixed.
on 02-12-2024 09:00 PM
@JonathanB could you look into this? I'm tired of checking Spam for Three notifications. Thanks.
on 02-18-2024 07:33 PM
Hello.
It's something that's currently being looked into. Hopefully it won't be too much longer until it's sorted.
Pete.
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 05-27-2024 09:27 AM
Hi there. This is STILL doing it. It's concerning that this basic misconfiguration has a simple, 30 second fix but has continued for over 2 years by the look of it:
https://community.three.co.uk/t5/Account-and-services/Junk-Folder/m-p/3782/highlight/true#M200
on 05-27-2024 10:46 AM
Three either don't know how to fix it, or don't care, or both.
on 05-27-2024 10:59 AM
I trained my mailbox to route the emails to the inbox from junk.
on 05-27-2024 11:52 AM
I've tried that - but no matter how many times I click "looks safe" or "mark as not phishing" or even create a rule, it always ends up on Spam.
The point is that it's not up to all of us to have to retrain our mailboxes to deal with misconfigured email. It's up to Three to make the extremely simple, quick and no-cost change to their config.
Here's the notification for this very message.
on 05-27-2024 11:55 AM
Agreed but I’m just telling you how it is for me. There are worse things to worry about. It’s annoying I agree but as long as I can make and receive calls etc then I’m not going to lose any sleep.
on 02-03-2024 03:10 PM
on 02-03-2024 03:10 PM
Slide left on an unopened Three email and from the menu hit move message. Then hit inbox and your email will move to your inbox forever and a day.
02-03-2024 03:30 PM - edited 02-03-2024 03:34 PM
As I said, each of these emails ends up in Spam. It won't mater if I move one into Inbox (which is the same as marking it as Not Spam). This is likely an error on part of Three: