Contract finished and still charging

[Odutola]

The 2 years contract has finished and they are charging money on the account.  The contract expired in August.

[LucyOS]

I have had a similar experience with Three and am in the painful process of making a complaint and requesting a refund. 

"Pay Monthly plans continue on a rolling basis (at the same price), when the minimum term is over. At this stage you need to get in touch to renegotiate or cancel otherwise the plan does remain at the same price" - This default position is a deeply dishonest way to operate and it is an insult to customers to present it as reasonable as logical. It clearly benefits Three and seriously disadvantages customers. This happened to me over 18 months without my knowledge, meaning that I have paid Three enormous sums of money for no reason whatsoever. 

[Gexxy]

Rubbish you just got reason to scam people 

[mobileuser1]

Other providers (one begins with T) are more transparent and ethical with charging - without taking a finance plan, they change to SIM only - ie don’t charge for mobile device after the contract period ends 

[sc1999]

Are you still using your phone or have you left 3? If you are still using your phone the you will still be charged for using it. If you have left 3 did you tell them? If you left and did not take your number then you need to request a stac code.

[George4]

This also happened to me and I got a code upon changing. Three continued charging me for the handset two months after contract ending. I have complained and they are undertaking an investigation which will take 30 days. I will never take out another contract with Three.