Customer complaints fiasco

[Hackedoff]

After more than 6 weeks of nothing but issue after issue with three I want out..customer services have raised complaint after complaint but they don't resolve them, all I hear from them are excuses and lies. I want to email the senior customer complaints  manager/director so does anyone have the email address? As calling the customer service numbers and speaking with rude, arrogant and ignorant staff clearly isn't working 

I will not go into details as there are numerous issues ongoing.

[Avondale]

Could I suggest @Hackedoff that you take a deep breath and await the intervention of @JonathanB ? 

The issue is really that all of the network providers have Customer Services' operations that are sometimes "flaky". With any network, you are OK if you don't need support, but if you do, there is a chance that things might not go as they should. 

You only need to look at the Community forum of the biggest network operator in the UK. Not only has moving customers from one computer system to another become a fiasco with literally hundreds of complaints, but fraud seems to have reached endemic proportions too ; a data leak seems to be the suspicion of many.

You just want to make sure that it is not an "out of the frying pan and into the fire" scenario for you and your wife.

At least Three have a strong network in urban areas if you can get it working. 

[Hackedoff]

Thank you again for your reply Avondale,

However many times I have tried dealing with three, Be that in store, on chat or on the phone it has become apparent through the lies told, the rude and aggorant management that three are inept and are either unable or unwilling to resolve the issues we have experienced. I have had mobile phones as many here have for many yrs now and I accept things can go wrong occasionally, but this isn't a case of us jumping ship at the first sign of a problem! We have had issues from the first day of this contract and almost 2 months on it has grown from one issue into multiple issues. We have been told many times they will resolve it and yet here we are 2 months in an no nearer to a resolution. There is only so much time I am prepared to give them and after spending hours on the phone and chats this last week its no nearer, so the time has come to bail  out and accept it wasn't the right network for us!

[Geluk]

Try Direct Messaging via social media. eg TWITTER\X😅