Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Best solution Name change on account

HiI have been trying to change my name on my account. I sent a response letter about 3 weeks ago and I haven't heard anything back.  Is there an email address I can email? Doing it by post is taking months. 

Help please

Hi does anyone know why my second phone doesn’t show up on my main billing or three account? Plus never been able to register for the app so never know bill amounts or data etc thanks 

Charlo86 by • Fledgling
  • 288 Views
  • 1 replies
  • 0 likes

Unwanted games being downloaded.

The Three app forced me to accept a service that installs games that I don't want.How do I stop this? I'll uninstall the app and tell everyone I know to avoid Three if there isn't a way to stop these downloads.

Paresh by • Fledgling
  • 403 Views
  • 1 replies
  • 0 likes

Upgrade, fraud error, wont let me pay 4.99 delivery fee

Been trying to upgrade for weeks, I get stuck and customer services also on the pay delivery fee, keep telling me it won't go through due to fraud error, I have tried 3 different banks all registered in my name and address same as my three bill. All ...

Clars by • Fledgling
  • 608 Views
  • 2 replies
  • 0 likes

Failed credit check on upgrade

I've been a loyal customer with Three for a very long time - close to 10 years. I had the option on my Three account to upgrade early, so that's what I (tried) to do. I contacted someone on the live chat to upgrade, chosen the phone and airtime I wan...

Message to David Hennessy Chief technical officer at 3

As 3 have still not resolved many 3 customers access to our accounts since recent 3 app update in September 2024  I am asking David Hennessy who is Three UK and Ireland's Chief Technology Officer and responsible for the 3 network and IT systems to se...

ChrisW by • Active
  • 1948 Views
  • 9 replies
  • 3 likes

Proof of usage

I need proof of usage, its been 4 days i have requested through email, but still i didnt get it

Akhila by • Fledgling
  • 608 Views
  • 3 replies
  • 0 likes