Accounts and services - Get support for Three services

Go roaming add on issue

I'm going abroad today tried to buy the 7 day EU roaming but the add on said I put through unlimited txts for zero cost. So I tried to put it through again and now I have two in my add ins for zero cost. How do I get rid of one of these and check if ...

PAYG Go Roam in EU no longer free?

I'm on SIM only monthly reoccurring PÀYG £10 deal. It has always given me FREE Go Roam in Europe and some other places. I arrived to Cyprus (Larnaca) and from day one it started to charge me for text and voice calls to the UK? Customer Service Chat -...

Three is the worst company

I contacted Three UK back in March informing them of my financial struggles as a single mum and as a result of living crisis. I've been struggling for months but tried my best to stay on top of things. I've been with three for over 6 years and always...

I’m getting hung up on by the customer service team

Help me I’m getting ignored.

Account in credit question.

Hi, I just renewed my contract in April and mays bill was the same as my old contract usually was and I paid in full. Now my bill says is -£13 something, my question is will this just be taken off the balance of my next bill or will it get refunded/d...

Can i get my puk code please

Can I get puk code please

Cancelling voicemail diverts

Hi All,So I’ve ported three numbers across to Three pay as you go. Basically want the opportunity to ‘test drive’ the Three coverage in my area before committing to a two year contract. So I contracted Three this morning and asked them to remove the ...

My Go Roam ATW pass won’t access internet

I’m currently in the US. I have an iPhone 15 Pro. I received a text to say my go roam pass had activated but am not able to access the internet. Any advice appreciated at it’s extremely frustrating. Have turned phone off and on etc manually choose...

Best solution eSim Transfer

I've been trying to transfer my eSim over to a new phone.I called customer services and they said I'd get an email with a QR code, but the email never arrived! Now the eSim in my current device has been de-activiated by Three and I no longer have a w...

Eu roam add on

Just purchased the 7day eu roam add on for £12. Works out £2 cheaper and allows you to use all of your data allowance rather then limited daily however how do you know it’s active? no emails nothing on the app?

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