DPD return label never arrived

[Laurzz13]

Hi,

I have still not received my DPD return label in order for me to return the router. It said it would take 2 days to send the QR code, and it was been well over a week now. 

[MichaelP]

Hi again @Laurzz13,

I'm just reaching out to you again here to check in - did you eventually receive your QR code to return the hub? Please let me know, and we'll make sure to get this addressed if you're still waiting.

Thanks,
Michael

[MichaelP]

Hi there @Laurzz13,

I'm sorry to hear that you're still waiting for this.

To clarify, has your account already been cancelled, or are you still in the the 30-day cancellation window?

If the account has already been cancelled and you've still not received the returns label, please let me know, and I'll put you in touch with some colleagues to help.

Thanks,
Michael