I have a similar problem and have been without phone service for almost 3 weeks now. Three updated their systems recently and it appears to have messed up the accounts for some people. They keep saying they are working on it, but my allowances still all show as "Expired", despite them having taken my auto-renew payment. No news as to when it might be fixed. I can't even buy another data pack as it says "Sorry, you can only have one Data Pack active on your account at any one time.".
