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Support case "closed"

I went to seek support via the live chat yesterday as I am a new customer with both a mobile sim and a 5G Home Broadband, and having issues with both.At the end of the live chat I was told to wait for 7 days to allow for an investigation to take plac...

Deactivating voicemail (prepaid)

What on earth has gone wrong with 3 when it appears simple requests can’t be actioned. So I ported a number into Three. That’s happened.I registered for My 3 - definitely a far more basic experience than my previous experiences with 3. I want to turn...

Mr_M by • Fledgling
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  • 1 replies
  • 2 likes

Can't update payment method due to no service.

Hi,I recently got a new debit card and my Three service has gone out (I assume because payment failed). When I go to try and change my payment method on the Three app or online it wants me to create an account but it requires a verification code sent...

Leanne Preece

My bill is over due but I've never got told in advance and I don't get paid now until the 13th December but I have bought a £15pound voucher but my bill is £25, And they have cut me off I really can't live without my phone and data is there any way t...

PAC code

Hi, I'm trying to get my PAC code and I haven't been able to get in touch with anyone. Whenever I send a text to 65705 requesting a PAC code, I've been given a STAC code each time. For context, I'm switching to a new Three contract but I was told tha...