Data pack

[Tuhin]

I had brought a £10 data pack on monthly auto renewal paygo 3rd October 2023 with my card. Cannot get it activated. How do you get it activated?

[JCB54321]

There seem to be problems for people after Three did a system update. I've had a similar issue.

[Anonymous]

Should have activated by now. You’ll need to contact customer service.

[JonathanB]

Hi @Tuhin, @JCB54321,

We're looking into these issues as a priority, just to make sure your info is included in the investigation, I've sent you both PMs to link to some colleagues who will collect info about your accounts and pass this to the investigating teams.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan