Direct Debit not taken

[Alexh1234]

My direct debit was not collected this month despite there being no changes being made to this. I have not changed bank accounts and when I have checked the direct debit set up on here, the account details are correct. Does anyone know why this is? I have tried to contact the Livechat on multiple occasions and each time it says 'no operators available'.

[Chloe1234]

Hi 

Cab I have the same link please, I have had the same issue for the past 4 months and have been in contact with live chat 5 times and this issue is still not resolved.

[JonathanB]

Hi @Chloe1234,

Sorry to hear that you've been having issues, this is quite an old thread now, can you tell us a bit more about the issue you've been facing is? Do you mean your Direct Debit hasn't went out as expected, or were you meaning you've had an issue with your credit file as some of the other Community members mentioned?

Thanks,
Jonathan

[WendyM]

Hi John,

Could I kindly ask for the same PM and/or link to speak to the specialist team as well.

I've had the same issue due to problems with direct debit collection.

Thank you.

[Eddie91]

I have just spoken to three. Problem is with DD due on 24/25th they are working to resolve the problem. Service will not be stopped on affected accounts

[musicman123]

Has problem been fixed.my direct debit not been taken last 2 months.had to pay over the phone

[Eddie91 · Accepted solution]

I’ve had the same. When I phoned they told me they’d try again in 7 days. Annoying as I had money in the account 

[Alexh1234]

Thanks for your help. I've paid manually because they sent quite a threatening message despite it seemingly being their error so hopefully it at least goes to credit next month if they take it again