Final Bill

[OldBird]

I switched to a new provider on 4 Jun (switch day) and was told when I called in to a Three Store to clarify switching process beforehand, not to cancel my DD myself. I understood that there would be no overlap of payments under OFCOM guidelines on switching. I paid out a DD on 22 May, but then again on 23 June. I wasn’t expecting to pay another full DD when switch was 4 June. I had a refund but that was worked out before the 2nd DD on 23 June. I have received two bills since, neither very clear, and neither classed as a final bill. I feel I have had an extra DD taken off me! Can anyone clarify please?

[PeteG]

Hello, Old Bird. 

I'm disappointed to see the process of moving to another provider hasn't gone smoothly. 

It's strange that you've received a refund and been billed twice since then. I'll drop you a message so that we can arrange to look into that further for you. 

Pete.