Accounts and services - Get support for Three services

new contract

My 3 contract recently came to an end, as an existing customer of over 20 years, I was told that I had to do a credit check to get the new iPhone 15. is this really true, our entire family of 5 have all been long standing customer of 3. If indeed thi...

Porting number no incoming calls/sms

Hello, i ported my number from lyca to three on 1/10/23 and i have got no incoming calls/messages, data and outgoing seems to be working. Im missing so many important calls, i regret choosing three and wish i would have moved my number to other netwo...

Data pack activation

I set up auto-renew the day my data pack was set to expire. I thought it would automatically activate and I was charged for the transaction. It has not activated and I can't see how to and I cannot call Three because I have no calls available. How do...

Pairing plan galaxy watch 6

I had a conversation with Sammy from social media webchat about the contract for my pairing plan that I originally signed up for which was 24 months the first 6 months free then £5 a month that I still do not have after 2 months I am now stuck on tha...

PM

In June I was told my PAYG balance was nil, so topped up and this was confirmed and showed I DID have a balance. That top up was never credited but was debited to my bank account. 4 months later I have still not resolved this issue and another top up...

Urgent change of Date of Birth

Hi, I urgently need to update my date of birth in the three system. I was in the process of discussing a renewal/upgrade and it was flagged to me that when setting up my account someone at Three put my date of birth down wrong. I was told to email pr...

Preloaded data,plan.

hi I have a 15gb preloaded data pack, will i be able to use this in Spain?Thanks

Best solution Data and Roaming

Can anyone help? Because I'm going around in circles....I'm currently on a pay monthly plan with 4gb data incI'm going to Spain soon and I've puchased the 7 day go roam pass. I want to add more data ...say 6gb for the month to cover my holiday too. S...

active but suspended

i paid already please activate my sim back. anyone who can help? live chat is not working.

About three device and sim card account.

I have three sim card and also have a contract for iPhone 14 pro which I had started in January 2023. And my friend use that device and sim. But he doesn't pay monthly payment from last 2 months. I'm unable to find my account on 3 bcz he changed tha ...

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