Hey Beowulf1976,
Welcome to the Three Community.
Sorry to hear that there's a payment dispute on your account. I know this can be a really frustrating situation to deal with so will do my best to help.
The email we'd request any proof of payment to be sent to is proofs@contact.three.co.uk, ensure to include your name, Three phone and account numbers, and address details on the email, as well as the proof itself. For a missing payment the team require to see a full month's bank statement.
Have you been specifically requested to send proofs? There is a couple of checks we can make, so the proof via email isn't always necessary. Can you confirm what type of payment is under dispute, is it a credit/debit card payment, or bank transfer? If you can let us know a little bit more about what has happened, we'll see if there's any more we can do to help.
JonathanB
Mod note email address updated
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