Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.
I have had a sim only plan along with an Apple Watch device plan for several months which I have paid back on time with zero issue, just as I've paid back every device plan I've ever had on time without issue. My sim only plan passed 90 days so I tho...
My girlfriend, (a long term existing Three customer), went to upgrade her contract through the my three app and got offered a brand new iPhone. She took the offer and got sent an e-sim for some reason which she then added to her phone.During the upgr...
Hi, I upgraded my phone on 31st July. Said order was complete and I would receive phone today but I’ve never had any correspondence or tracking number and no phone has arrived. Been on to chat 3 times to different operators and chat has just closed h...
I received an email with a good offer on Friday so today I decided to take it up so phoned customer services who then denied that offer existed and wanted to charge me £20 a month extra, so I made the 30 mile round trip to the store who also said t...
Hi just had 4 bills for fraudulent accounts opened in my wife and I's name. despite her bank flagging and refunding charges, and K speaking to Three two weeks ago, where they said it will be sorted. I have just spent best part of two hours speaking t...
I have a contract phone in my name for my son. Recently he has been addicted to a phone game with in-app charges and ran up threepay bills of £200 a month. I called Three to disable threepay, which they said they could not do. I then removed threepay...
I have been in Spain for four days. I received a text after two days to say I had used 80% of the 12 GB fair use limit, and just received another text to say I have used the full amount and will be charged 17p per MB should I continue. The same thing...
Hi any idea why one month direct debit is on a different day and date from every other month. I understand if its a weekend but its not. 27th Wednesday 31 Thursday etc etc. I thought whole point of dd is its a confirmed contract charging the account ...
Hi, I am in a non-roaming country. I set my spend Lo cap to £30 at 8:43am on 28/07/2023 and got a message three “ Hi there, We've changed your Spend Cap to £30. It's already kicked in, so you're good to go. First you've heard about this? Let us know ...
I honestly don't know where to turn and I am really struggling mentally now.I had reported to Three back in March 2023 that I received a letter about a new direct debit account being set up in my name and address, which was a shock to me given the fa...
