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Can’t sign in

I can’t sign into 3G account to see how much data I have.I have repeatedly tried to enter the right email and password and it just doesn’t let me log in

Umaymah by • Fledgling
  • 921 Views
  • 1 replies
  • 0 likes

Link 2 numbers to 1 Account

I am trying to link 2 phone numbers to 1 singular account on the My3 app. I have tried to link but this does not work. Please respond ASAP.

mjk by • Fledgling
  • 2156 Views
  • 2 replies
  • 0 likes

Complaint letter ignored - what next?

I'm not a customer, never have been.H3G set up a [wrong/fraudulent/broken] direct debit against my account.Been trying to retrieve the approx £200 that was taken in a number of transactions.I first raised the issue with Three  on 30th June - that's 6...

JoanneB by • Fledgling
  • 3080 Views
  • 4 replies
  • 0 likes

Live chat not working

The live chat feature is not working and I need to contact a service advisor as I am unable to go to a store or call.I need to follow up on a query.Anyone who can help? 

jennel by • Fledgling
  • 3689 Views
  • 2 replies
  • 0 likes

Cancel Contract

Hello, I hope this message finds you well. I wanted to reach out regarding the recent communication about the termination fee associated with my contract. I have come to realize that I unknowingly entered into this contract without fully understandin...

Majdii by • Fledgling
  • 1208 Views
  • 1 replies
  • 0 likes

Cannot pay using three pay

Hi there, recently I have had my credit limit increased after I paid my bill early through debit card. Ever since those two things happened I haven’t been able to make a payment using my mobile number via three pay. I have tried about 10ish different...

Mcooper by • Fledgling
  • 13841 Views
  • 19 replies
  • 1 likes

Network Issues MK17

I’ve had persistent network issues in the MK17 area for over a month. I get poor signal and little to no data bandwidth and no 4g or 5G signal. I’ve tried to report the issues via live chat, but I get mysteriously cut off once the operative has confi...