End contract - due upgrade

[Mangela1977]

I want to terminate contract as I’m due upgrade but they want £124, where is this charge coming from?? Thanks

[KateS]

Hey @Mangela1977,

As mentioned by @Geluk, we would need to access your account to determine what the £124 charge is for. Have you completed your minimum contract term or is this an early upgrade you've been offered?

I'd recommend popping through for a chat with our Customer Service teams as they'll be able to give you a thorough explanation of the charges.

Let me know how you get on.

Thanks,
Kate

[Geluk]

You need to contact directly 3 Customer Service; this is a user forum.