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on 03-19-2024 01:20 PM
Hello, Three Community,
I'm reaching out to share a persistent issue I've faced since canceling my Three Home Broadband 4G Plus plan, hoping for some guidance or resolution from fellow members or official representatives.
Initial Sign-Up and Cancellation:
Issue with Device Return and Billing:
Escalation to Debt Collection:
Current Situation:
This situation has become increasingly frustrating and time-consuming, impacting my trust in Three's billing and customer service processes. I seek advice on how to resolve this issue once and for all, as it seems my efforts through official channels have yet to yield a permanent solution.
Thank you for any guidance or assistance you can provide.
on 03-20-2024 01:43 PM
Hi @anarkialucifer,
I'm really sorry to hear about this situation. We'll do our best to get this sorted out as soon as possible for you. I've sent you a PM to get you in touch with more help.
To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".
Thanks,
Jonathan
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