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Cancelled contract

I have cancelled my contract as i did not receive the phone and sim. I contacted three after that and they assured me that i get my refund for the contract which i then received. They then told me my contract has fully been cancelled and everything s...

Confused By Samsung Watch 6 Offering

Firstly, hello! I'm very confused with the Samsung Watch 6 offering.So I want one, I already had a S23 Ultra on an "advanced plan" that I have around 21 months left on the contract.If I try and order one online, it asks me to login first, then says I...

Auto Renewal Data Add On & Unlimited Plan

I found out today that I had 2 Add ons active on my plan since 2021. I was on an unlimited plan paying £30/month I was told I had a 1GB & 3GB add on active on my account auto renewing without my knowledge. An additional £12/month! How and why would t...

I was scammed by a Three sales person

On August 23, I tested Three's 5G network in my area. I signed up for the two-year contract, got the 5G device, and gave up less than one week later because it was awful. I had no problems returning it.In the meantime, the salesperson offered me a fa...

Incorrect missed payment on my credit file

Hi, I’ve recently had a missed payment added to my credit file as of the 10th of march even though the bill was paid on the 28th of feb. I’ve spoke to someone on the chat function who has stated that this is due to a change in the billing cycle makin...

Failed credit check contract end

Today I have failed a credit check when I went to upgrade as my contract is ending . Does this now mean I’m no longer a three customer ? Been with them for years

Help

I can't top up my phone says there issues

Dangerous Scam

Ordered a couple of Three £5 monthly sims. Instead today received an iPhone 15 max pro. Shortly after receiving it the phone rang and someone claiming to be from Three asked if I had received the sims. I said no and explained what I had received and ...

Bill

When will I receive my phone bill

How to cancel recurring payments

Hi my dad is very poorly and doesn’t use his phone anymore. He has a 3 sim and has recurring payments taken out his account but he does not know the login details to cancel these payments and can’t do it through his bank. How can we sort this for him...

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