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Conversations

Upgrade was cancelled yet being charged

Hello I want to share my frustration regarding the device and upgrade plan which I took but cancelled it out from the Three Lewisham store. The store official told me that if I want to cancel the upgrade I don’t need to accept the delivery of the dev...

Is this not scam?

On October 17th, I upgraded my phone at one of your stores. My previous device was appraised at £440, and upon signing the agreement, I was informed that I would receive payment within five days. To my astonishment, on October 24th, I received only £...

Dyor by Fledgling
  • 991 Views
  • 1 replies
  • 0 likes

Phishing telephone call from 3

I was contacted today by a person purporting to be from 3 (my service provider ) on telephone number 020 **** ****. They asked for my email address after stating that I need an updated sim to work on the 5G network. They then sent a request to change...

3user by Fledgling
  • 3418 Views
  • 5 replies
  • 1 likes

Somone trying to contact me

Hi someone is trying to contact me with the following numbers I will provide he was asking how much I pay monthly and if I wanted a upgrade. Please get back to me asap and let me know if anything pops up 03333381001 - 01*********

Hayz_don by Fledgling
  • 686 Views
  • 1 replies
  • 0 likes

Unpaid bill

Hello, can you please answer me such a question, for some time I have been receiving messages from a PDCS goods collection company, it is called... as if I have a debt to you, namely from your company I have never received any message or should I rec...

Oksy by Fledgling
  • 701 Views
  • 1 replies
  • 0 likes

Customer services

 Is there a specific number for customer services as I would like to speak with them and not an automated number puncher! Thank you 

Unrecognised Bill

I have two  3 phones which I pay by direct debit and the accounts are up to date. On my last Experian Credit Report an unpaid bill has appeared which I do not recognise and which has impacted my credit score. I am unable to make contact with 3 and th...

Pobby26 by Fledgling
  • 992 Views
  • 2 replies
  • 0 likes

Sim

Hi. I’ve been with three for 4 years now. I recently finished my contract with an iPhone14 and upgraded to the new iPhone16, I realised I preferred my old phone and gifted the 16 to my girlfriend. Can I keep using the same sim card I’ve had for the l...

App broken?

After the recent upgrade to the app it's useless. Trying to make a device plan payment getting constant server errors. It then told me my balance was over £8000 in credit. Just hanging or taking ages to load. Do they even bother to test it? The call ...

Dave-Bag by Fledgling
  • 838 Views
  • 1 replies
  • 0 likes