Fraud account set up in flase name to our address

[tommyt85]

What kind of id and security checks do three use for someone to setup a mobile or broadband contract? They used a combination of our names, my wife's dob and our address. Surely they must have been asked for some id to verify and if so what was accepted for this account to be setup? Is there any way oftracing this back to the point of sale to prove it nothing to do with us? It's now appeared on my wifes credit history even though it's not her name and stated Mr....

[PeteG]

Hello, Tommy. 

It's disappointing to hear that's happened to you both. As jr0 mentioned, contacting Action Fraud is a good step. You should also speak to the Three Support Team directly in order to report what's happened. Reports are passed to an internal department that can investigate what's happened, and hopefully the matter can be resolved for you. 

Pete. 

[jr0]

I'm really sorry to hear you are being victim of ID fraud. 

I cannot add much on what checks are done by Three and I can't remember what I was asked, as ID and proof, when joined.

Have you reported this Action Fraud, banks and Three?

I'm just wondering in case you are not with Three but you still have to speak with them and explain that someone setup accounts and contracts on your name and you being victim of fraud. 

Three should have records when the accounts were setup and maybe that is the starting point. I mean see if they can share and provide you when, where and how (which shop or online). And you will need find someone in support tailored for this, not the normal contact center agent that does troubleshooting and/or tries to sell you stuff...

Good luck