Accounts and services - Get support for Three services

Best solution Unable to receive text and calls after porting from o2 to three

I ported my number to three and seems like porting have gone haywaire as I can use data and make calls but can not receive messages neither can receive the calls, it says number does not exist. I see quite few similar complaints. Visual voicemeail on...

Go Roam

Go Roam not activated in Canada and billed for £42 in ONE minute. What’s going on?

Missing phone deliverd by dpd

hey guys,I ordered a iphone 14 pro from three on the 11/07/23 i recieved an email from dpd stating would arrive 12/07/23 between the times 12.30-14.35 ( i also took time of work to wait for this delivery) that never turned up they stated they had bee...

DO NOT get a smart watch with pairing

I bought a Samsung watch through the three shop, I was told my cellular data would work straight away which it didn't. 3 hours on the phone to customer services got me no where so I drove to store, still nowhere. Then told to wait for my data refresh...

Best solution Upgrade Upfront payment

HI,I upgraded my contract this morning via 333 and I had to pay £40 upfront. I entered my card number etc. But nothing has been taken from my bank account. I have spoken with my bank and they say I have no pending transactions. My phone is due to be ...

Presale Tickets Not in Three+ app?

Hi. Some upcoming presales are not listed in the Three+ app at all.Please can you let me know what the process is?I can see info saying that the presale codes become available when presale opens but some are not listed in the first place even though ...

Best solution Three+ presale tickets

Hey,I am registered with the Three+ app but am looking to get presale tickets for a show in Dublin Ireland, will I still be eligible for Three+ presale tickets in Ireland if I live in the UK, the show appears in the UK Ticketmaster so am assuming yes...

Bill wrong

When upgraded I agreed to a contract and received a letter too the contract is £12.00 line rental and £5.00 for smartwatch pairing so total is £17.00 but they have charged me £27.01 I have sent them proof of my letter and screenshots of what I agreed...

Incorrect bill and 3 breaking phone contact

I've been with 3 over 16 years and never received as bad service as I currently have been having. instead of up grading my account in March which is £58 I took out sim only £20 a month well since March I'm still being billed £58 for old contract I ha...

Best solution Can't log in to Three+ any more

I used to be on Three PAYG and switched to Three Pay Monthly while keeping my phone number. While I was on PAYG I could log in to Three+ and could also log in a short while after the switch to Pay Monthly, but now it won't let me. In the Three+ app, ...

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