Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Incorrect bill and 3 breaking phone contact

I've been with 3 over 16 years and never received as bad service as I currently have been having. instead of up grading my account in March which is £58 I took out sim only £20 a month well since March I'm still being billed £58 for old contract I ha...

Cairnsy by • Fledgling
  • 1507 Views
  • 3 replies
  • 0 likes

Best solution Can't log in to Three+ any more

I used to be on Three PAYG and switched to Three Pay Monthly while keeping my phone number. While I was on PAYG I could log in to Three+ and could also log in a short while after the switch to Pay Monthly, but now it won't let me. In the Three+ app, ...

SGN by • Regular
  • 2410 Views
  • 6 replies
  • 0 likes

Best solution Incorrect GoRoam fair usage texts?

Hi. I have a Pay Monthly plan which includes GoRoam Europe at £2/day. I travelled to France in June and received texts saying that I had used 80% of the 12GB fair usage allowance. When I looked at June’s bill I had only used a total of 3.7GB roaming ...

Softmint by • Fledgling
  • 4785 Views
  • 11 replies
  • 4 likes

Didn’t pass credit check to upgrade

My pay monthly contract is about to expire and I didn’t pass a credit check to upgrade when im coming up to the end of a 3 year contract so what happens to my phone number and what should I do about renewing 

antpanky by • Fledgling
  • 4889 Views
  • 5 replies
  • 0 likes

Device upgrade

Hi, I'm due to upgrade on 13th July. Can you tell me if you get credit checked for an upgrade. I've been with Three since 2017. If I fail the credit check, is there a way to appeal the decision? Thanks   

Dale2011 by • Fledgling
  • 1934 Views
  • 3 replies
  • 0 likes

Login fail

When I try to log in to phone account a text is sent to my internet mobile data router number which I can't access so I can't log in. Can't find any way to change this 

Tormid by • Fledgling
  • 787 Views
  • 1 replies
  • 0 likes

Change of plan

Hi, I would like to change my plan, I no longer need the benifits of the plan I am on so would to downsize to pay less each month.

How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Most liked author
View All
Top solution authors
View All