Getting my account closed from just the direct debit reference number

[jh10089]

All I have is the direct debit reference number (reluctant to post here in public) - This is for an old contract that it seems I'm still paying for (even though I don't have the phone or phone number to use to cancel it).   I receive no bills for this and no email correspondence so have no other numbers / account numbers to quote - it seems as this is reference number from three it should be possible to look up my contract details from this?

[JonathanB]

Hi @jh10089,

Did you manage to get this sorted out via customer services as @Paddiewack suggested?

Let me know if you still need help with this.

Thanks,
Jonathan

[Paddiewack]

Try calling customer service (which this isn’t) and ask them.