Help with paramount plus

[Jaym]

Hi there so I have received my activation link I click it and it comes up with three options sign in , sign up or sign in with partner I click on partner it only says apple TV no three anywhere even when searched so I go back and sign up with the same email used on my three account and then it says get started and it takes me to the package options available that I have to pay for so how do I redeem my 24 month subscription I have spoken to customer service 3 times and they can't help and keep telling me to speak to paramount then I speak to paramount and they say it's not on there end it's three I just really need help if any one else has had this issue and knows how to fix it 

[Maxine]

Hey Jaym,

That's not great at all. When you got the subscription for this, were you given an activation code at all?

Maxine

[Jaym]

Hi there yes I had a text message with a link that just opened up the paramount plus app and had no instructions from there 

[JonathanB]

Hi @Jaym,

Sorry for any confusion, when you follow the activation link in your text, just choose the option to create an account, and it should take into account that you have the promotional subscription from Three.

I suspect the sign in with a partner option is related to some other Paramount offer which doesn't relate to Three, our info suggests you should just choose the option as though you're signing up, and the activation link should handle everything else in the background for you.

Let us know if you're still having trouble with getting set up.

Thanks,
Jonathan

[Jaym]

Hi there Jonathan as I said in the post I create an account then it just takes me to the packages that they offer and I have to pick one then it asks me to pay so it's not doing anything