Hi. How to convert £10 credit to £10 data pack? Thank you

[Colm]

Hi.
How do I convert £10 credit to £10 data pack with Three? Thank you. 😺

[travmanc]

Just tried to use live chat to rectify a data purchase that dissapeared, the responder dissapeared too which then auto timed out our conversation, terrible terrible service with a very difficult to use website. Although they make taking payment from you easy.

[PeteG]

Ah that sounds frustrating. 

Generally that shouldn't happen, the chat system should give a reminder when idle so that you can opt in for more time. I hope you managed to get through and get it sorted in the end. If not, I'd recommend popping back through to speak to the team again. 

Pete.

[travmanc]

I bought elsewhere. 

Shame, as your products have worked very well for me for over 10 years.

[Clem]

How do I convert my £10 credit to data

[MichaelP]

Hi @Clem,

Thanks for getting in touch.

To convert your credit into a data pack, please sign in to My3 and then navigate to our Data Packs.

You'll be able to purchase a Data Pack with the credit on your account.

Thanks,
Michael

[k_nmth]

Hey - I am following these steps but it keeps adding an additional SIM card into the basket. 😞 

It is so hard to use your website - really needs some UX love - very frustrating website for the end users

[Anonymous]

Open the My Three app (or sign in online) and covert your £10 credit into a pack. Alternatively you can start a live chat (available via the Three homepage) to contact customer service and they’ll do it for you. Either way it’ll be active and ready to use immediately. 😀

[Deesupreme]

How do I start a live chat with them 

[Kboama72]

How  do I convert