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How can I fully cancel my contract with Three Mobile?

dadiomouse
Fledgling

I haven't been in the country (UK) for 6 years.

I haven't used this Three Mobile sim card for 6 years.

I have been paying a monthly amount of around 20 pounds for the last 6 years.

*How* can I fully cancel this service and *end* getting billed / direct debits?

PAC / STAC things apparently only work IF I transfer to another provider - which I do not (and cannot, I'm not in UK!) want to do. If I haven't transfered to a new provider within 30 days... my service with still Three continues!

Please, please, please, *how* can I simply *cancel* this service?

 

4 REPLIES 4
shuyaibur
Fledgling

i want cancel my direct dabet 

Maxine
Community Support Team
Community Support Team

Hey @shuyaibur 

Welcome to the Three Community! 

You can cancel your Direct Debit with us via live chat, call or cancel this via your bank. Please note, if you're cancelling your Direct Debit and still have an active account, this will add a charge of £5 to your monthly bill.

Maxine



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MZone
Maestro

Contact customer services here and give your 30 days notice to cancel. 

Officina-red
Involved

You will have to contact Three https://www.three.co.uk/support/contact-us you could try a live chat, if that doesn’t work call Three, or if you have a friend or relative in the UK that could use a Stac code for you, might be worth trying.