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PAYG credit

haino
Fledgling

on ‎20-02-2025 05:20 PM

on ‎20-02-2025 05:20 PM

Hi 

  • I purchased a 20GB data pack which includes unlimited minutes and texts but my credit continues to be used up whenever I receive a text or phone call. Is this correct? I had a credit of £5:33 and received 2 short texts. My credit has now gone. Is this correct?
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Maxine
Community Support Team
Community Support Team

on ‎21-02-2025 01:21 PM

on ‎21-02-2025 01:21 PM

Hey haino, 

Welcome to the Three Community! 

That's concerning the credit it dropping. Had you converted your top up into the Data Pack?

Maxine


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