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Refunds

My nephew was playing games and managed to find a way to purchase things using my next bill!! How can I have these charges taken away please  

Jcc84 by • Regular
  • 1201 Views
  • 2 replies
  • 0 likes

Issues with re-registering...

I am having issues with registering.  Not sure if I have an email address linked to my account as I used to use my mob number to log in.  I've tried using the email address that is linked to this community page but still no joy.  Any advice appreciat...

Lee by • Fledgling
  • 1049 Views
  • 1 replies
  • 0 likes

Top up problem

So last night I had brought 100 gig of data for £20 and the calls and Wi-Fi had worked for about an hour and now it is not working at all, I tried making a call and it is telling me my account balance is too low but it shouldn’t be as I had only just...

My3 app

The email I used to create this account has been suspend, therefore I cannot log in. What do I do?

Accessing account

I log in to my account and keep getting the same error message. I’m new to the network and I just can’t log in- very frustrating- poor service 

CatM1288 by • Fledgling
  • 5531 Views
  • 9 replies
  • 0 likes

Unable to get my PAC code

I used to be able to text INFO and my DOB to 85075 and receive details about how much I would need to pay to leave my contract. On May 19th, I tried it again and received an automated text saying "Sorry, due to a system issue, we're unable to process...

Three app

Hi re joined 3 yesterday downloaded app and cannot log in same on the website just keeps saying something went wrong three chat told me turn phone off and on then remove app and re install did all of that still no joy I’m on iPhone 14