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My account is blocked

I have tried to log in to my account many times as I didn't realise I had ran out of credit and it is saying my account is blocked. I have reregistered last month and topped up my account that same day yet I am no longer able to access my account to ...

Problems with Registration

I've not been able to go through the re-registration process, I keep receiving an error message. I don't think I ever actually registered but have had a contract since May 2022. Can you help please?

Lk4em by • Fledgling
  • 1532 Views
  • 2 replies
  • 0 likes

The new app

Just got back in to the new app it looks great and I will have to spend some time on it and get used to it . So far so good 

Can't re-register or access Three broadband device.

I have wasted several hours and have seen several posts in the Three Community regarding this exact issue dating back months and so will try to keep this polite. I am unable to re-register the SIM in my home Broadband device as the e-mail address tha...

CamGreig by • Fledgling
  • 1812 Views
  • 1 replies
  • 0 likes

PAYG balance dropped by £1 for no reason

On the “old” PAYG. Balance was £20 as of late 24th Dec. In the early hours of today 25th Dec my balance suddenly became £19 with no usage. This coincides with the expiry of my data plan on 24th Dec but NO USAGE as l said and phone connected to home W...

PAYG 180 days to keep account active

My balance hadn't updated after sending 2 text messages in December since the new website required re-registering in November. I contacted 3 by phone today and was told that you get given 2 free text messages, even if you don't top up your credit. Th...