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Conversations

Support Live Chat keeps disconnecting

Has anyone else found that the Three Live Chat for support ALWAYS disconnects recently?Both my partner and I are on Three, and have had a plethora of issues with both our accounts (data cutting out on holiday when limit has not been reached, not been...

amitch by Regular
  • 6760 Views
  • 11 replies
  • 1 likes

Premium texts

I cannot text premium numbers ie competition lines. When I text it comes up with a ! inside a orange circle  and says resend, delete, or edit and it does this every time. I have no spend cap on my account also I can text ordinary numbers. I have con...

Grover77 by Fledgling
  • 5792 Views
  • 4 replies
  • 1 likes

Re-registering multiple devices on the App

I have an iPhone, an iPad, and 2 MiFi devices all on Three. All associated with the same email address. They were all happily on the App accessible with thumb print. Then Three decided to “improve” the App and everyone everywhere has to re-register! ...

4G+ MiFi

I recently purchased a 3 4g+ MiFi Router and all seems fine.The difficulty I have is with the Huawei AI Life app because I just can't seem to get it to work.It picks up the device no problem at all login all goes fine and then you get the splash scre...

Laguna8 by Fledgling
  • 1697 Views
  • 1 replies
  • 0 likes

Transfer of Ownership and new phone doesn't work

I recently upgraded 3 mobiles that I currently pay for (for myself and my 2 children). The cost is not insignificant and I have been a customer of 3 for over 20 years. My daughter has recently graduated and we want to transfer ownership and responsib...

Return

I am now on week 5 of trying to return my 5g hub..been on the phone 7 hrs please in total.inbetween this I’ve lost my mum so the added stress this appalling scenario has caused has mentaly nearly finish me off.” Mr Clark a bag  will be with you withi...

DCc by Regular
  • 1999 Views
  • 3 replies
  • 0 likes

Old customer - finally on eSIM

Hi all, just to update you that I’ve managed to request an eSIM today and I am finally running on eSIM (instead of plastic SIM). I was an old customer and had to wait until my number has been transferred to the new system which happened today. Straig...

Peter_L by Active
  • 5601 Views
  • 9 replies
  • 3 likes

New customer

I have recently just started a contract with Three and I used a PAC code but could I cancel using this code and just have my number instead?