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on 09-01-2024 10:21 AM
Hi how do I leave my three contract please.
I don't want to call, I don't have a three mobile, I want to do it online so that I can have some written record for my own record-keeping. I need to cancel mobile broadband that I no longer need.
I have been round and round in circles on the website; through a store based advisor, broken links, error messages, documents that aren't relevant to my problem, I just want to cancel it and do it today. I am hugely frustrated at this point, so if anyone can help me with cancelling online I would be very grateful.
on 09-01-2024 11:35 AM
You presumably have access to a phone; just call 0333 338 1001. Simples.
on 10-01-2025 04:53 PM
It should be that simple but unfortunately that number just states "option 2 is not a valid choice", when you finally get to the right option. Then eventually "sorry you are still having problems, goodbye".
Maybe in the past this worked but at the moment it's not a particularly useful number to call.