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on 09-19-2022 07:51 AM
hi there.
I've been going around in a loop on the website trying to find out where on earth i cancel an add on, any ideas?
I clicked the wrong one and my new £35 one is due to start tomorrow (Tuesday) and i only wanted the £15 add on so i'd like to cancel the one that starts tomorrow and buy a new cheaper one.. but there isn't anywhere on the website that enables me to cancel.
Thanks. 🙂
on 09-20-2022 11:54 AM
Hey @Phoxy79, thanks for joining us here at Three Community.
Just to check, do you have a Pay As You Go SIM plan with us?
Is the Add-on you're referring to, the £35 Unlimited Add-on referenced in our Pay As You Go price guide?
Once a Pay As You Go Add-on has been bought, it cannot be cancelled and unfortunately we can’t offer a refund if you've bought an Add-on by mistake. I know that'll be disappointing, but I do hope you'll find the unlimited allowances good value.
Let me know if I've picked you up wrong, or there's anything else I can help with.
StephR
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