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on 10-19-2022 07:25 AM
I have a UK monthly sim only contract but am currently away from the uk for an extended period .
I am using my included “go-roam” facility to make calls and for data , but obviously these are not directly via the 3 network .
Is there a maximum period of time I can continue to use the service without having made a uk based call ?
Solved! Go to Solution.
on 10-20-2022 10:59 AM
Hey Keved,
Great question, I'll do my best to clear this up for you.
So with a pay monthly contract, you're not required to make a call to keep it active, you'd need to request we cancel the service for it to be disconnected.
You may be referring to pre-paid PAYG where you have to make a chargeable call, text or data connection within a rolling 6 months to keep it active? If you're pay monthly this won't apply to you.
However, here's a link to info about Go Roam fair usage. You are entitled to two months of Go Roam within a rolling 12 months, exceeding this can result in your roaming service being deactivated. So this limit may affect you if you'll be away from the UK for a long period.
Hope this helps clear things up,
JonathanB
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3 weeks ago
Oops "true" not "try", sorry!
3 weeks ago
Replying to an old thread. Is this still try for a contract (pay monthly) SIM?
Likely to be abroad for 4 months and don't want to lose my number. Not using data roaming (I have a 2nd SIM for data), but will likely receive a few calls or texts and possibly make an occasional call.
3 weeks ago
Hi @basestation,
Welcome to the Three Community.
Yes still true, as you're paying your monthly plan cost, you're not obliged to make usage to keep your number in service.
Thanks,
Jonathan
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 10-20-2022 10:59 AM
Hey Keved,
Great question, I'll do my best to clear this up for you.
So with a pay monthly contract, you're not required to make a call to keep it active, you'd need to request we cancel the service for it to be disconnected.
You may be referring to pre-paid PAYG where you have to make a chargeable call, text or data connection within a rolling 6 months to keep it active? If you're pay monthly this won't apply to you.
However, here's a link to info about Go Roam fair usage. You are entitled to two months of Go Roam within a rolling 12 months, exceeding this can result in your roaming service being deactivated. So this limit may affect you if you'll be away from the UK for a long period.
Hope this helps clear things up,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.