Accounts and services - Get support for Three services

Why is data being used from Top up even though you have an active Add on with data still on it

Noticed this today, I presume it stems from the update. Top up is being used in preference to data add-on, according to Three I have 7.4GB left from an Add on that expires on 04/10/23 and yet had no data connection from lunchtime today, after topping...

Pay monthly contract continuation

My husband has a three account on a monthly contract and has gone abroad to work for 5-6 months in New Zealand. He has had to remove his sim from his phone as he has been provided with a New Zealand sim and number to use while he is there. As long as...

Can't call, text or use data allowance from my add-on after the system update at the weekend.

I had an add-on that was due to expire on 2nd October so I topped up with a new 10gb add-on last week as I was told there's a system update over the weekend. After the weekend I can't call, text or use my data allowance. I re-registered for a my3 a...

Unable to re-register on the Three mobile App

I am using the old Three mobile app, it’s now telling me to re-register, when I try I keep getting an error message, I don’t believe I provided an email address when I registered the number some 8-9 years ago, please can you help

Cannot speak to a human?

What the hell is going on with three? Stores are closing, you cant speak to a human, I cant top up, I cant do live chat. Three has taken money from me, stolen effectively and not changed my balance.

Incorrect missed payments showing on my credit report

hello, i had been assured that these problems have been corrected however i am still receiving bill from Three for an account that should not exist, and missed payments are still showing up on my credit report (August and September 2023) can you plea...

trouble into the 2nd day post 'System update'

2nd day after the recent system update, and I'm still facing issues.Initially my data add on was gone on my balance, which forced me to top up because I needed to use the phone.Last night I found the add-on date was back on my balance and naively ass...

Update number

How can I keep the same number on a new bought sim?

No eSIM email

I've tried to get the email sent to activate a new eSIM on my new iPhone 15 Pro but it never comes through. Neither the contact centre nor me through self service have been able to get it to work.Please can I have assistance from Three to have this s...

Direct debit

Why has my direct debit been taken 29th September and yet my data etc is showing zero. Trying to resolve this has been a nightmare and you cannot talk to a person. Anyone else had this happen?

Account and services

Conversations