Accounts and services - Get support for Three services

Best solution Cannot Topup

I am a 'Pay as you go' customer. I normally top up monthly using my debit card by calling 333… Simple...But today there seems to be an issue? I get as far as using my registered card, and the automated voice says there is a problem and try later… I t...

Can't call, text or use data allowance from my add-on

I purchased the 3month all inclusive add on for £90 on the 2nd of Nov and its now currently showing as having no credit/data

Best solution iPhone 15 pro max delivery

Hi,upgraded my device to iPhone 15 pro max blue 256gb on 04/10 - showing as been in stock online last few days but still not recieved mine. anyone else had any luck?

Registered Email Addresses for multiple contracts or accounts

I have five accounts across four people in my household that were all registered under one email address. Since the "upgrade" i was told to re-register under separate email addresses which was a nightmare. To do this I had to use a "spare" email acco...

A nice gesture from Three

I received a nice text from Three this morning to advise me that they had added £10 credit to my PAYG SIM. The text gave a reason that was not easy to decipher - "INC ADJ" - but I have not been aware of any interruptions in service recently. The Thre...

Cant log in

Hi, the email I used to register on the three app I no longer have access to and I can't remember my password? Is there another way to access my account?

Broadband - Changing Direct Debit date?

Hello I am broadband customer and i’ve been with three for over half a year, I was wondering if there’s anyway to change the direct debit date without having to call them/ chat to them. via the computer online, or through the app, how is this possibl...

Best solution Additional (US) number?

I have another mobile account with another provider. They allow me to have a secondary (US) number in addition to my normal UK number. That's great as, when in the US, there are many occasions when a non-US telephone number is not recognised. I would...

Best solution Details on PAYG minimum usage & credit validity period

I have a few questions about the requirement to make at least one chargeable activity every 180 days to keep the number active. Let’s say the chargeable activity we’re talking about is outgoing call.1. When does the 180-day period start for the SIM ...

Hard or soft credit check on phone upgrade

Hi I have been with three for 10 or 15 years and always upgrade my phone after a two year contract. I did this a couple of weeks ago to get a new phone and 24 month data package. I didn't really think about credit check implementation at the time, bu...

Account and services

Conversations