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Have a Pay As You Go question? Read this first

There are 2 different plans on Pay As You Go. The Pay As You Go plan has been available since 7 July 2013, and the New Pay As You Go plan was launched on 12 March 2020. Each plan has a separate app and support options may differ slightly.   To avoid ...

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StephR by Employee
  • 3665 Views
  • 0 replies
  • 9 likes

Roaming in Jersey, Channel Islands

I’m currently in Jersey, UK, and am happily using my data and text allowance from my auto-renewed pack without a problem. But when I try to make calls to any number (including landlines and private residences) it does not work and requires me to add ...

smawfda1 by Fledgling
  • 2082 Views
  • 3 replies
  • 0 likes

Turn off add-on

I used more data than usual one month so bought a 1gb add-on which I now can't turn off and get charged every month. How do I deactivate this scam so I'm not charged every month until I change provider? 

Contracts

My ex has three contracts in my name and each month the bill changes how can I stop her from using them but still pay the balance 

Upgrade

I have been with 3 for over 7years. July 16th I upgraded my contract, but today I just realised I am still being charged as per the previous contract. when i logged into my 3 a/c to inquire this I found there are better plans available and I was not ...

SIM card replacement

I have lost my Sim card abroad and asked for replacement 3 times and did not get it, every time I do online chat they say that the send it to me but i don't receive it.Last time when i had chat with coustomer service they said that they will send me ...

zenaali by Fledgling
  • 1769 Views
  • 1 replies
  • 0 likes

Email address for complaints

Hi is there an email address for billing complaints. I was moved to a new contract so lost my free roaming I have been told that the billing department were working on the problem to reverse this mistake but it's nearly three weeks now and numerous c...

Eleccy by Fledgling
  • 9379 Views
  • 9 replies
  • 0 likes

Help

I paid almost £900 without using the service. Can someone help me get a refund?

Bono13 by Fledgling
  • 840 Views
  • 1 replies
  • 0 likes

Data roaming not working in the USA

Hi there. I'm in the US and I can't use the Internet data. I have data roaming set up on my phone and I have international roaming on my account. Can anyone suggest why? Thanks. 

gail381 by Fledgling
  • 4428 Views
  • 5 replies
  • 0 likes

Roaming in Ireland

Morning all....I bought the phone for my son and he must have reached the £45 maximum roaming charge when he was interrailing across Europe (data stopped working).  We live in Northern Ireland and he is now holidaying in Donegal (Republic Of Ireland)...

AndyR by Fledgling
  • 870 Views
  • 1 replies
  • 0 likes
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