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on 10-19-2022 07:25 AM
I have a UK monthly sim only contract but am currently away from the uk for an extended period .
I am using my included “go-roam” facility to make calls and for data , but obviously these are not directly via the 3 network .
Is there a maximum period of time I can continue to use the service without having made a uk based call ?
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on 10-20-2022 10:59 AM
Hey Keved,
Great question, I'll do my best to clear this up for you.
So with a pay monthly contract, you're not required to make a call to keep it active, you'd need to request we cancel the service for it to be disconnected.
You may be referring to pre-paid PAYG where you have to make a chargeable call, text or data connection within a rolling 6 months to keep it active? If you're pay monthly this won't apply to you.
However, here's a link to info about Go Roam fair usage. You are entitled to two months of Go Roam within a rolling 12 months, exceeding this can result in your roaming service being deactivated. So this limit may affect you if you'll be away from the UK for a long period.
Hope this helps clear things up,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.
on 10-20-2022 10:59 AM
Hey Keved,
Great question, I'll do my best to clear this up for you.
So with a pay monthly contract, you're not required to make a call to keep it active, you'd need to request we cancel the service for it to be disconnected.
You may be referring to pre-paid PAYG where you have to make a chargeable call, text or data connection within a rolling 6 months to keep it active? If you're pay monthly this won't apply to you.
However, here's a link to info about Go Roam fair usage. You are entitled to two months of Go Roam within a rolling 12 months, exceeding this can result in your roaming service being deactivated. So this limit may affect you if you'll be away from the UK for a long period.
Hope this helps clear things up,
JonathanB
Mod tip! The author of a post can hit 'Accept as Solution', to highlight a reply that helped solved their query.