How to change my airtime direct debit

[Chloe20]

I have a phone contract and sim with three. On my bank they come out as 2 seperate payments H3g and h3gd p. 

I recently changed bank card so I changed my direct debit on my account. However it is the bill date and it has taken the h3g payment out of my new account but it has still tried to take the other payment out of my old account which doesn’t have money in it. 

Do you need to change your direct debit seperately? 

[PeteG]

Hello. 

The phone and air time are billed separately, and it's possible that the information for one of them was updated without the other being updated. 

In order to get that corrected, you can request the Support Team to update the information for you. 

Pete.