Accounts and services - Get support for Three services

Insurance usage report

Hello,I'm really struggling to get an "insurance usage report" from Three after my phone and sim were stolen abroad. I see there are many other posts about this but what is the best way to get it escalated please? I have provided all the information ...

Does anybody respond to proofs email?

I've been trying to change the surname on my account since April 2022. Nobody ever responds to the proofs email address and the chat people cannot do anything. Can somebody please help me get this sorted? Mod note - Post title updated as email refer...

Free data?

I have a free 30 gb??? Does anyone else have this?

Sim failure

Sim failure Changed to Three yesterday SIM failure todayWhat can I do?phone doesn’t work now

hi

hi i would like to ask about my new phone insurance please

Best solution 12 month data

Hi all,I ordered a free PAYG / prepay 3 SIM.What one off top up/data pack do I choose to get data that does not expire for 12 months?I see a one off 120GB for £20 but it doesn't mention expiry and I am guessing that expires after 1 month?How do I buy...

Change address

Hi I need to change my billings address

Ridiculous customer service

Over a week ago, I started having issues with my network. I couldn't call or use data. I connected to WiFi and started a live chat and after waiting in line for over an hour, I finally managed to speak to somebody. I explained my issues and they said...