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Auto Renewal Data Add On & Unlimited Plan

I found out today that I had 2 Add ons active on my plan since 2021. I was on an unlimited plan paying £30/month I was told I had a 1GB & 3GB add on active on my account auto renewing without my knowledge. An additional £12/month! How and why would t...

Kent by • Fledgling
  • 698 Views
  • 1 replies
  • 0 likes

I was scammed by a Three sales person

On August 23, I tested Three's 5G network in my area. I signed up for the two-year contract, got the 5G device, and gave up less than one week later because it was awful. I had no problems returning it.In the meantime, the salesperson offered me a fa...

Incorrect missed payment on my credit file

Hi, I’ve recently had a missed payment added to my credit file as of the 10th of march even though the bill was paid on the 28th of feb. I’ve spoke to someone on the chat function who has stated that this is due to a change in the billing cycle makin...

Dlm0211 by • Fledgling
  • 3401 Views
  • 11 replies
  • 0 likes

Failed credit check contract end

Today I have failed a credit check when I went to upgrade as my contract is ending . Does this now mean I’m no longer a three customer ? Been with them for years 

Kiwidad by • Fledgling
  • 1557 Views
  • 2 replies
  • 0 likes

Dangerous Scam

Ordered a couple of Three £5 monthly sims. Instead today received an iPhone 15 max pro. Shortly after receiving it the phone rang and someone claiming to be from Three asked if I had received the sims. I said no and explained what I had received and ...

Mik77 by • Regular
  • 2551 Views
  • 5 replies
  • 1 likes

How to cancel recurring payments

Hi my dad is very poorly and doesn’t use his phone anymore. He has a 3 sim and has recurring payments taken out his account but he does not know the login details to cancel these payments and can’t do it through his bank. How can we sort this for him...

Scam Calls

Please can Three confirm 1. Would your upgrades team ever call to offer a discount/offer2. What number would they call from?I get mobile numbers and 0121 numbers calling me a lot 

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