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Conversations

Data packs

when your data runs out and your add on is still active, why do u only give options to buy expensive low data packs with your balance, I bought a £15 top up hoping to buy a new high data add on and I couldn't get it as my addon was still active, usin...

Smokey by Fledgling
  • 683 Views
  • 1 replies
  • 0 likes

Three upgraded me, and removed my service??

I am so upset because I am now 3 days without service. I cant text or use my data. Imagine in August I have asked Three to upgrade my contract to a sim only plan which they did via chat. Then the team made the mistake of cancelling my contract. I the...

Request for email address change

Dear Three Customer Service, I hope this message finds you well. I am writing to request a change to the email address associated with my account because my current email address is a school account, and I will graduate and I will no longer have acce...

N.C.G

I'm increasingly disappointed with Three's customer service. It's getting worse and worse.

Beto by Fledgling
  • 725 Views
  • 1 replies
  • 0 likes

Final bill when leaving

Hi guys I'm in a very similar situation so if you could help give me clarity that would be fantastic as the live chat operators simply didn't understand what I was saying. I've decided to leave 3. My latest bill is for £51 and "covers" up to 23/10. W...

Damianb by Fledgling
  • 2180 Views
  • 2 replies
  • 0 likes

Sim only contract

Hi I’m alittle confused My sim only contract ends on the 29th September 2024 however the app tells me the contract expires on 2nd october 2024 at midnight and it also states the minimum term is 29th of September 2024. what does this mean? will it be ...

Kaurh1 by Fledgling
  • 1292 Views
  • 1 replies
  • 0 likes

Upgrade

My contract finishes at the end of October. I’m eligible for an early upgrade but the deals Three are offering on iPhone 13 are out of my budget. I found an iPhone 13 on fonehouse.co.uk that is only £4 more per month than I’m paying now but it’s 300G...

Jess_K by Fledgling
  • 924 Views
  • 1 replies
  • 0 likes