I Phone 16 Pro Max Delivery

[fred_]

Anyone else not received their DPD tracking details from pre-ordering the new I Phone? 
Called Three various times today after being told on twice my new device would be delivered today as promised on the 20th following my pre-order last week. Just called again and been told it’s delayed until 9th October! 
Awful customer service advising customers when clearly they don’t have the correct information to hand. 
Of course this is all conveniently Apples fault, simply do not take so many pre-orders if you cannot fulfil orders and meet timeframes.

Considering leaving Three all together now! 

[de4ne]

Same with me, no shipping, no updates, they are taking the piss, poorest customer service, thinking of changing provider if I dont receive mine this week. I ordered mine in store on September 28th to be told I will get it delivered by the end of October. I have a broken Iphone currently and have been waiting patiently. 

[zhukov43]

Im in the wind too, not expecting mine to arrive tomorrow now, no email no tracking or anything, just left bereft of information, ordered mine Sept 27th. 

[Onepunchmom]

I am waiting for my device supposedly arriving yesterday. A bit worrying when the call centre told me that the delivery has been initiated and to call DPD. How on earth do dpd knows? When no tracking no is available. It is just absurd. 

[Spuddy]

Good luck i tried to cancel my order last week and was told I can't because the phone was with dpd. Was told it would delivered either this week or next week but still no shipping info?

[ShazzaMonazza]

I popped into store to find out if mine would still be on track for delivery next week and was told ‘whatever the website states is the date for everyone’ as of today it states 13th November but the sales assistant kindly stated that this was likely to be pushed back still. 

Good luck everyone, they’ll be Christmas presents to ourselves by the time we receive them!

[JonathanB]

Hi @ShazzaMonazza,

Sorry for any confusion there, the dates on the website are for if you place an order that same day, if you've placed your order previously, they're being worked through in the order they were received, so we wouldn't expect this to take as long as a back order placed today.

Thanks,
Jonathan

[Finesthour167]

Thank you for the clarity mate

[Finesthour167]

Huh wth…. Do you have a link to that? They told me 22nd next week, if I don’t see it by then I would cancel my pre order tbh. Pathetic and unacceptable plus I paid some money upfront to!!!!!

[jujuy]

Hi did your phone arrived finally?