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Conversations

Data packsand add ons

Hello, please assist and help me i have active data pack of 15 pounds/30gb with 12gb roaming data that will expired on 12 sept 2022. But i have consumed the 12gb roaming data and im outside uk using roaming data. I have added a 12pounds add ons but w...

Redick by Fledgling
  • 942 Views
  • 1 replies
  • 0 likes

Keep my number

My contact ends on the 24th August I have got a new contact with 3 but I want to keep this number I have had it 20 years, if it can’t be put on to my new contract, can it please be sent to me as a 3 pay as you go sim hope to here back very soon, I do...

Darren53 by Fledgling
  • 3016 Views
  • 1 replies
  • 0 likes

Lost my SIM card whilst cleaning device

Took my SIM card out to clean ,  because I was getting a NO SIM CARD INSTALLED message, and I’ve somehow lost the SIMim only on PAYG but I don’t want to change numbers, can I get any help? I have a spare PAYG sim that hasn’t been used

Rpascott by Fledgling
  • 1041 Views
  • 1 replies
  • 0 likes

Phone stolen - Proof of barring / proof of usage

HiMy phone has been stolen over a month ago and I have been inquiring for proof of barring and proof of usage to go forward with my insurance claim.I have contacted three 5 times!! That's right, 5 times and I still have yet to receive this informatio...

Kenny1 by Fledgling
  • 3278 Views
  • 9 replies
  • 0 likes

false account

I have qty 5 physical devices (qty 5 sim cards) however qty 11 direct debits from my Bank account, each having its own account number. after spending all day on the phone talking to support, and a Store it been established that this was due to upgrad...

tm by Fledgling
  • 828 Views
  • 1 replies
  • 0 likes

My3 Account for Broadband Hub

Does anyone know how I can log into My 3 account (either online or via the app) using a number which is for my 4G broadband device? Since the SIM is in the router and not a phone, it can't receive texts but every time I try to log into my account, it...

EP by Fledgling
  • 3436 Views
  • 6 replies
  • 0 likes

Spending Limit resets to zero

I have tried setting the spending limit to an amount in both the app and my3 website and each time I get a message…Great news, the spending limit of GBP 0 that you requested is now active. If you require more information please call 333 or, if abroad...

JMC by Fledgling
  • 1662 Views
  • 1 replies
  • 0 likes

June 2022 Bill high and not available

My bill for the month of June 2022 was extremely high. I still can’t see the bill online. Spoke with helpline and chat line who promised to send me a copy of the bill for the month of June 2022  - on three occasions. No email arrived!! Not even in sp...

rajdusad by Fledgling
  • 937 Views
  • 2 replies
  • 0 likes
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