Accounts and services - Get support for Three services

Double payment

Hi,I placed an order for the Galaxy tab s9 ultra. However when I went to pay the £70 upfront cost the order failed. £70 was reserved in my account and then taken a couple of days later.I called three support and they said the funds would be returned ...

How long should 50GB last?

HiI have a pay as you go SIM card. On two recent occasions, I have topped up (the first time with £10, and just a couple of days ago with £5). As a rule, I only ever try to use free wifi, rather than consume mobile data.So I was rather peturbed when ...

Has my number been lost?

Hi,I come to you with a problem and I am hoping you could resolve.I was on a pay month contract with Vodafone which ended on 4th Sept. So to prepare for that, I signed up for a 12 month pay month contract with 3 BUT THROUGH AFFORDABLE MOBILES(3rd Par...

Sim problems

I lost my phone on the 2nd of September! I’ve had nothing but trouble ever since trying to a replacement sim.. the online team only had it as pending and didn’t send it out so when I went in to store they couldn’t issue me a new one as the old order ...

Confusing date format in these forums

Please could Three fix the confusing date format and sub-optimal time format in these forums?For example, yesterday's date was 10/09/2023 (10th September 2023), but at the time of writing the forum will display the date of this post as 09/10/2023 (9t...

Three staff tell me that I MUST use a gmail address (and no other) to log in using new system

As I've posted elsewhere I have experienced considerable problems re-registering my two Three numbers with the new system.This afternoon I contacted Three again as I was still unable to login. The staff member (who gave me his name as Practik) told m...

Top up an add-on sim card.

Hi, I am currently in Spain using a Three 10gb prepaid sim card which I activated before leaving the UK. I would like to know if I can recharge the sim online in the event of me running out of data ? Also , if so, how do I do that in the app ? Regard...

Best solution Short Code Text Numbers

Hi all, I tried to enter an ITV competition last night, but I kept getting a ‘not delivered’ notification. I have a spend limit of £10, and the competition was £2. Any idea why I might not be able to text short codes?

The recent 3 system update caused me Account disaster and may take weeks to solve.

I have two Three SIM only contracts which I have had for a number of years. I have a main phone number xxx which I've had for a about 10 years and use it daily. As a backup (in case of loss of my phone) I have a second phone number yyy which is a spa...

Three Pay - Issue

What I liked about Three Pay is I could pay all in one go for my subscriptions for Spotify, Apple and Netflix, etc along with my phone bill.Since they updated their website and systems, it has not been working for me. I have had cases open with Boku ...

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