Whereas Three Community moderator Maxine has been very helpful, the people in the Three customer service/complaints team continue to show a complete lack of common sense.
I am still waiting for something to be done to ensure that CRS stops sending me messages threatening me with penalties, being cut off etc when Three have confirmed several times that I owe no money and CRS have told me that the person they are pursuing has a name that isn’t mine.
But will Three do the obvious simple thing and tell CRS to stop sending texts to my number? No of course not - and the latest thing they want ME to do to sort out THEIR mess is impossible!
I’ve now been emailed by Three’s Sushil Nazare who has told me I need to provide the account number and the mobile number of the person who owes money.
How on earth am I supposed to do that? CRS won’t even talk to me at any length because I cannot pass their security check - I cannot pass their security check because I am not on their system and I do not know the details of the person who owes the money. And why should I have to contact CRS again anyway? The expectations of the customer service/complaints team are completely unacceptable.
The amount of time I have wasted on this saga during February is ridiculous and I want - I expect - restitution for that.
All Three are doing is ensure that at the earliest possible opportunity I will take my custom elsewhere, despite having been with Three for 16 years.
