I have lost my phone since may and the private insurance provider I use requested me to provide proof that my device was blacklisted and sim blocked.
I have been in correspondence with live chat since May, as much as I can possibly take to get this resolved and have received 0 assistance and the same conversation every single time.
Every single time I contact they ask for me IMEA, me to send email proofs of ownership and then it would take 3-5 business days for me to get a response back.
Every single time I get no response back, contact three again, I'm asked for give an IMEA, proofs sent to the email, and I'll hear back in 3-5 days.
Each time I have provided time stamps from the previous times I've sent the email, I've provided the countless case numbers that have been opened and closed with 0 correspondence and a reminder that if this is not resolved I'll likely not be able to even claim my insurance.
I am not asking for much, but now I have likely lost the chance to claim with my insurance on the £1500 or so phone I had stolen from me.
Who is supposed to take responsibility for this ineptitude?
Post Sales Customer Management
#230802101204485
Post Sales Customer Management
#33538330
Even whilst in the live chat now I'm being told the proofs were never received, whilst I have the exact same email open in front of me and given them the date and timestamps.
If the proofs were never received why was there 0 correspondence or communication with me to further this? You are a communication platform, you have my phone number..
