Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

Cancel contract

Good afternoon, I leaving the country. I would like to cancel my contract(07*********) and I would like to save my phone number. Maybe you can give me some advice how is better to do?  

Lina by Fledgling
  • 431 Views
  • 2 replies
  • 0 likes

Fraud Screening Issue

Trying to upgrade since 24/07/24 both via the App and Live Chat.I cannot do this in store as I do not have valid photo ID, so that’s why I’m trying to upgrade via the App.I have been with 3 for absolute ages.Everything has gone through all apart from...

MalcB by Fledgling
  • 1424 Views
  • 16 replies
  • 1 likes

Upgrade done no device recieved

Hi,Did an upgrade on 29/06 and all went through. For whatever reason device was not sent although I have all documents (contract etc) I have been trying to chase costumer service but they say - wait, it's all in processOn 26/07 Direct Debit payment f...

agritaL by Fledgling
  • 426 Views
  • 2 replies
  • 0 likes

How do I get in touch?

Being 'technologicaly challenged' I prefer to speak to a person to resolve problems.  However, for many weeks now I have phoned various numbers, but was unable to get past the un-helpful automated system.  My account has now been passed to debt colle...

Flo by Fledgling
  • 611 Views
  • 2 replies
  • 0 likes

Cannot register for three+ despite being a customer

Hello,I have recently came over to three bringing my phone number from EE. I have registered fine for the three app but I am unable to register from three+ I always get an error message that I am not able to register for three+ as only payg or pay mo...

Max2208 by Fledgling
  • 517 Views
  • 2 replies
  • 0 likes

Best solution Delivery dates keep changin

Took out buisness line and payed upfront before the 13.00hr cut off and phone and bundle in stock.Bundle went out of stock at 15.00 on day I completed order when rang up next day was told phone in warehouse ready to ship just waiting for leaflet from...

Dlgs87 by Fledgling
  • 827 Views
  • 4 replies
  • 0 likes
How to use the community

The articles below contain helpful info about the community, ranks and badges, and who you'll meet on the community.

About Three Community
Ranks and badges
Meet the community
House rules

Let's talk

Check out what our moderators are talking about and join the conversation. 

Top solution authors