Accounts and services - Get support for Three services

H3G LOAN being reported as default on credit score

on my credit score I can see a loan to H3G LOANS , the credit report is saying that the loan is in default even though I am making a payment every month via direct debit . it also states that the loan started in. February 2024 but I didn't take the ...

monthly boost renewal

My data resets in 6 days but i have run out and am going abroad so i will need a boost, however if it will only last untill my normal data renewal date i don’t think it will be worth it, so will it renew on my normal data reset date or a month from i...

PAC code issue

Hello,I requested a PAC code on 26/05/24; it all came through fine and the message stated it was valid until 03/11/24. I later found out this is incorrect and it is only valid for 30 days. My new service provider had issues trying to port my number a...

three payment down?

Hi wondering if anyone else has the same issue as I am, i'm trying to get a new contract started but three isn't accepting my card for payment neither 3 other cards i have tried, all have the amount of money needed and i have called the bank and they...

Proof of usage

Hi there! I have bought a phone on contract with three and have insurance from third party but unfortunately i have lost my phone and now trying to make a claim for it but they need proof of usage document from you [three (3)], as i am using your net...

No esign email

I completed my upgrade yesterday via chat, I was told I would receive an esign email yet it never appeared, I chased today and was told I was sent one and they would not dispatch my phone without it being completed, I asked that they resend and they ...

add ons

HI Does anyone else find it very hard dealing with customer services. Today 19/07/2024 i rang three to ask about an around the world add on for 7 days as im am going to kenya tomorrow. I spoke to a female operative in customer services who confirmed ...

unlimited 90 addon issue

Hello,Hopefully someone from three will read this. So my issue is that for the past 2 years i've had endless issues with top ups and purchasing add ons.This is the problem i have encountered numerous times > I always purchase the unlimted 90 add on a...

Double charged early upgrade fee

Hello I need help badly,I went on three website on 5th of June to upgrade my phone. I went through the checkout process and got to the bit to pay early upgrade fee. I put in my card details and made a online payment to three for £279.55. After compl...

Received text with no number or sender ID

I just received this text with no number or sender ID attached. I obviously looks fake but how do I report it to 7726 if it doesn’t have any contact information?Hi it&039;s Three.We&039;re sorry that your recent payment arrangement request wasn&039;t...

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