IMEI Blacklist request - non-existent Three customer service

[Lron]

Hello, After several conversations with your customer service team I was finally directed to the proofs email address to get my stolen phone blacklisted. I sent all the relevant information last week, but this blacklist request seems to have fallen into a black hole as I have had no response from Three - like many others on this forum.  It's quite a vulnerable position to be in as I need the blacklisting in order to claim insurance - a payout that is urgently needed to reimburse the cost of my new handset.  Please can someone action this immediately and contact me to say it has been done. 

[Kateorkin]

Dear Jonathan

I am having the same problem — please could you contact me via the details on my 3 account. 

Susannah

[JonathanB]

Hi @Kateorkin,

I can't access your actual Three account from the community platform. Have you been in touch with customer services, if so what happened?

Thanks,
Jonathan

[JonathanB]

Hi @Lron,

I'm sorry to hear that you've been facing delays with receiving your proof documents. I appreciate this must be a very frustrating experience, particularly if you've spoken to us several times without this being resolved.

We can't access your account details over the community, as your community account is not linked to your actual Three account, but I will send you a private message to link you to some colleagues that can help get this back on track.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

JonathanB