Incompetence of call centre

[Shakil]

I asked for the 3 team to port in a Lyca business number onto PAYG. They instead ported it onto my contract number which I’ve had for 15+ years. Now when I tell them to reverse it as that’s my personal number, they say we can’t, I have to lose one of the numbers.

The business number is with all my clients, has been printed on all our marketing and advertising and is used to access confidential information from HMRC. 

My personal number also has all my security codes set to it. 

Not only is their incompetence appalling, they don’t even keep me informed as to what is going on, I have to a chase them. It’s now been 3 weeks and now they say I have to lose one of the numbers. All I had requested was they port a number onto PAYG for me.

I am seeking advice from my legal team, yet again, I wait for the 3 team to call me back after spending another hour on the live chat with them yesterday and being told I’ll be contacted by a senior manager.

Shocking service from Three.

[Maxine]

Hey Shakil,

We're really sorry to hear this has happened. Was the number that you'd ported out a Business account or Personal account for your business?

Maxine

[Shakil]

It was a personal account but I used it as a business line. Three have left me with no option but to dissolve it if I want my own number back. All the costs and expenses related to that number being shared for the business and the amount of advertising we’ve paid for has all now gone to waste due to the negligence and incompetency of the Three call centre.