HI
Does anyone else find it very hard dealing with customer services. Today 19/07/2024 i rang three to ask about an around the world add on for 7 days as im am going to kenya tomorrow. I spoke to a female operative in customer services who confirmed that an around the world extra add on would cover kenya and that the cost is £42.00. Would i like her to add it and its payable on my next bill. I said yes please and how will i know its done. Check the app she said after.
The call ended and i went to the app to check and saw that there was 3 orders put through by the call centre today. So i rang back and the operative (different to the first) told me there was the around the world extra and two additional European go roam add on's , i explained that wasn't the conversation on the last and i did not ask for the european go roam and could they be removed please. He said no, it isnt possible now they are active. Long story short i wasnt happy, a manger came and told me he could see them but hopefully i wont be charged on my next bill for them, however he reasured me that the around the world extra add on is active for 7 days.
Thats just not good enough, a mistake by a three operative took a substantial amount of my time and still no fix, im left to hope that 1, i dont get charged for an error on a three operatives mistake and 2, hoping my around the world extra add on will be live tomorrow.
please, some one help me
