Incorrect missed payment on my credit file

[Dlm0211]

Hi, 

I’ve recently had a missed payment added to my credit file as of the 10th of march even though the bill was paid on the 28th of feb. 

I’ve spoke to someone on the chat function who has stated that this is due to a change in the billing cycle making the payment late and that it will auto update on the next billing cycle. 

Is this information correct? It’s not quite adding up to me. 

Thanks in advance!

[JonathanB]

Hi @Dlm0211,

I'm sorry to hear about this.

I'm not completely clear on what happened, and we won't be able to access your account when discussing the situation here on a public forum.

I'd recommend to check your PDF bills on My3/Three App for the last couple of months, and hopefully that should help figure this out. Are you on a Direct Debit, or have you been paying by card? When you say a change of billing cycle, have you requested to change your bill cycle?

Please don't share private info on the community, but perhaps if you walk us through the situation in more depth around when the recent bill and payment dates were, we'll have a better idea?

Thanks,
Jonathan

[Jessx2001x]

I've got this same issue to, my bill date was the 28th May , I paid on the 24th May and it's saying I've missed payment date I even have a text saying thank you for the payment , ....

[PeteG]

Hello. 

Usually payments are supposed to be paid 10 days after the bill is generated. In some cases, if you're on an older contract, you get up to 19 days. 

Based on what you've described, your bill date would have been 28th April, and that payment would have been due on or around the 8th of May, or if it's one of the older plans, on or around the 17th of May. It seems like that payment was late. 

Pete.

[Javier240]

Hi Jonathan, I have a similar question, could you please have a look? 

[JonathanB]

Hi @Javier240,

Thanks for reaching out. I've answered on the new thread you created. I'm still making some enquiries but I'll get back to you as soon as I can.

Thanks,
Jonathan

[andykenuk]

I have a similar problem but would argue it's worse! Been with 3 since October and to be honest has been the worst service received from any company I have ever experienced. Had problems with my first router, sent it back, second router want much better but persisted until March, sent it back with the courier and received a new router then 3 sent me a charge of £125 for not sending the router back. Took me 4 different phone calls over the course of a week to get it sorted at which point I had cancelled my direct debit so they didn't take £125 out of my bank for something that I clearly wasn't in the wrong about. The accusations of being made to feel like a thief when you haven't done anything was not nice at all especially as the courier wouldn't give me the new router without passing the old one and now to top it all off I have a missed payment on my credit file, even though my account is up to date. Oh and my router still says "no internet" without fail everyday of the week! 3 is a joke of a company that shouldn't be allowed to continue trading, I have contacted my MP about them as I know I am not the only customer to have experienced such shoddy customer service.

[Anonymous]

Surely if the billing “cycle” were to change then the billing dates would change? Or am I missing something here? Doesn’t quite sound right to me. I’d phone them back rather than chat to them if I were you. A missed payment apparently through no fault of your own needs clarification.