Home

Account and services

Find support on extra Three services, like Three Insurance, Three Pay, My3, Three Business and more.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

Start a conversation

Change of details on my contract.

So I have recently bought a new contract and my name on the contract is wrong because apparently the guy selling it to me is probably stupid for not having the ability to read out my name from my ID document or have the audacity to to ask me.      I ...

Cancelling mobile broadband contract

So after months of issues with my connection, I have had no choice but to find an alternative provider. However cancelling my mobile broadband contract seems to be the most difficult thing to actually get sorted. Apparently there is a specialised tea...

Cancel my add-on please

I would like to cancel my add-on. I can see in the app it says if it's less than 48 hours before my allowance refreshes I need to call you to cancel my add-on. I am trying to call but there is no option for this

23 epic Samsung prizes

Hi everyone, I received an email in Feb saying that I won the 23 Samsung prizes which was amazing. I sent a reply email stating my name address and stuff like that. They haven't sent a reply email and I don't know when the items are being sent. Hope ...

Adam535 by • Fledgling
  • 3371 Views
  • 5 replies
  • 0 likes

Can’t change my password

Hi, I have an issue logging in because I forgot the password. Once I tried to change my password, the system keeps saying the new password I put (the one to confirm my new password) doesn’t match. It’s been like this for a long while and I can’t acce...

Samsung Smartwatch Pairing Add-on

SMARTWATCH PAIRING I've been with 3 for 10 years and want to add my Samsung smartwatch to my contract. 3 advertise smartwatch pairing for both apple  and samsung smartwatches but I can't get the add-on. I get mix messages, the store I visited said 'y...

Simon1 by • Fledgling
  • 3396 Views
  • 2 replies
  • 1 likes

barring document needed urgently !!!

My phone got stolen and I'm in urgent need of proof of barring to claim from my insurance company. Despite reaching out to your customer service team several times, I still haven't received the necessary document. Every time I follow up, I'm given th...