Manage all my phone numbers under one online account.

[mariutto]

The Problem:I cannot add any other numbers to this new online account system that Three has setup.
I have no way to login to my other 4 phone numbers until this is resolved, Please can Three developers make this an urgent issue, you have effectively disabled customers with this change.

I have been reading that I have to have a different email address for each phone number I have. I have 5 phone numbers.
This makes no sense, it's going to make people setup fake emails just to get into their accounts and you are going to end up with a huge amount of duplication in your customer DB. Such an odd design decision. 

btw. Web Chat support told me this was done by design and is the best security model and that "Face Book" and "Twitter" are following Three's lead to also do this. (obviously, a complete nonsense, anyway that's beside the point but it made me laugh)

[Frogster99]

I have 4 accounts on 1 email address and 2 of them are now due for renewal, unfortunately because 2 if them are for my children and I can't login to them I won't he renewing. I have been waiting for a fix but it has never come. Time for new contracts and I've been with three for a long time.

[KateS]

Hey @Frogster99.

Welcome to the Three Community.

This post is a bit dated, we're now able to link all accounts under one email address, as long as the full name, D.O.B and postcode for all accounts are the same.

If you'd like to go ahead with the upgrade, you can reach out to our Customer Service team and they'll link all 4 accounts, so you can manage them all under one email address.

Thanks,
Kate

[JonathanB]

Hi @mariutto,

I appreciate the frustration and I do pass all feedback on from the community. I'm hopeful in the future you'll be able to merge all your lines onto one My3 login. For the moment unique email addresses is the only solution to manage these separate accounts.

Thanks,
Jonathan

[LouiseP]

it’s an absolutely ridiculous idea! I have now had my email address linked to both my 3 numbers and it still won’t let me look!!! Absolutely pathetic and ridiculous system! I don’t know why you changed a system when it worked perfectly ok in the first place! No logic at all!! It’s frustrating and puts me off taking any more accounts out with 3

[KateS]

Hey @LouiseP,

I'm sorry to hear you're having issues managing both accounts online.

You've mentioned having the accounts linked, when you log into your account online or on the My3 app, are you using the master account details (the first account that was registered under the email address)? You should then be able to switch between both accounts to view allowances etc. 

Feel free to attach a screenshot (removing any personal details) and I'll take a look.

Thanks,

Kate

[MarvEllis]

---

@JonathanB wrote:

Hi @mariutto,

I appreciate the frustration and I do pass all feedback on from the community. I'm hopeful in the future you'll be able to merge all your lines onto one My3 login. For the moment unique email addresses is the only solution to manage these separate accounts.

Thanks,
Jonathan

---

But I think Three needs explain why they have introduced this crazy system forcing an individual person who has more than one phone number to generate separate email addresses for each one. All I received from them was a note to say that, due a system change, I needed to re-register my account. I saw no mention whatever that a separate email address was now needed for every single number. So I consider Three failed to inform me properly about this idiotic need to generate separate email addresses.

[mariutto]

Some time on from my post. The situation gets worse. 
so I accepted that I will need to setup a new email for each phone number. But the registration process complains that the account is registered to another email for ALL my numbers. 

I am currently abroad and I have no way to self manage my spend limit and I’ve hit my cap! Arrgh so dumb! 

[JonathanB]

Hi @mariutto,

I'm sorry to hear you're still having issues with managing your accounts. I'll send you a message to get you in touch with some colleagues who can help.

To view your private messages on the community, click on your avatar image in the top right of any community page, then "Messages".

Thanks,
Jonathan

[sc1999]

You are correct, no one can understand the logic in this. Instead of individual email addresses what 3 need to use is a unique number that the user can remember, and you know exactly where I am going. Answers on an email to: howcouldyougetitsowrong@3.co.uk.

The company I used to work for had 40-50 phones and each account had to be checked for call charges that were not work related. Just imagine having to log in 40-50 times to check each account.